Voice and Data Communications Handbook,9780072131888

Voice and Data Communications Handbook

by ;
Edition: 4th
ISBN13: 9780072131888
ISBN10: 0072131888
Format: Paperback
Pub. Date: 2001-07-25
Publisher(s): McGraw-Hill Osborne Media
Availability: This title is currently not available.
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Summary

Once again, Bud Bates brings you the most comprehensive and definitive reference covering the latest in networking and telecommunications technologies. Updated to cover wireless protocols, optical networking, and high-speed broadband services this easy-to-understand resource contains comprehensive coverage of this fast-growing industry. Learn everything from basic concepts to practical implementation techniques--all presented in a straightforward and jargon-free style.

Table of Contents

Acknowledgments v
Introduction xxiv
Format xxv
The History of Telecommunications
1(18)
Who Really Invented the Telephone?
2(1)
Evolution of the Telecommunications Industry
3(2)
The First Telephone Companies Formed
5(1)
The Regulatory Scene
5(2)
Hush-a-Phone
7(1)
The Introduction of Competition
8(1)
The Divestiture Agreement
8(3)
Tariffs
11(1)
The Telecom Act of 1996
12(4)
The Canadian Marketplace
16(1)
Questions
17(2)
Voice Characteristics
19(12)
The Medium
20(1)
Sound
20(4)
What Is Bandwidth?
24(3)
Voices
27(1)
Other Services
28(1)
Questions
29(2)
The Telephone Network
31(22)
A Topology of Connections Is Used
32(2)
The Local Loop
34(2)
The Network Hierarchy (Pre-1984)
36(3)
The Network Hierarchy (Post-1984)
39(2)
The Public-Switched Network
41(1)
The North American Numbering Plan
41(1)
The Area Code
42(1)
The Exchange Code
43(1)
The Subscriber Extension
43(1)
Private Networks
44(1)
Hybrid Networks
45(1)
Local Access and Transport Areas (LATAs)
46(1)
Wiring Connections: Hooking Things Up
47(1)
Types of Communications
48(1)
One-Way (Simplex)
48(1)
Two-Way Alternating (Half Duplex)
48(1)
Two-Way Simultaneous (Duplex or Full Duplex)
49(1)
Equipment
49(1)
Questions
50(3)
The Telephone Set
53(24)
The Function of the Telephone Set
55(3)
The Pieces
58(13)
The Base
58(1)
The Handset
59(2)
The Transmitter
61(1)
The Receiver
62(1)
The Connector or the Handset Cord
63(1)
The Inside of the Telephone
64(1)
The Switchhook
65(1)
The Dial Pad
66(4)
The Ringer
70(1)
Tip and Ring
71(1)
Newer Sets
71(4)
Speed Dialing
72(1)
Call Hold
73(1)
Call Transfer
73(1)
Conference Call
73(1)
Redial Last Number
74(1)
Built-in Speakerphone
74(1)
Hands-Free Dialing
74(1)
Displays
75(1)
Questions
75(2)
Analog Versus Digital Communications
77(16)
Analog Transmission Systems
78(6)
Analog-to-Digital Conversion
84(2)
Digital Signaling
86(3)
Digital Data in an Analog World
89(2)
Questions
91(2)
Carriers
93(42)
Incumbent Local Exchange Carriers
93(22)
Local Dial Tone (Single-Line and Party Line) Service
96(1)
Centrex Service
97(2)
Business Service (Direct Inward Dial and Direct Outward Dial Lines and Trunks)
99(1)
Residential Service
99(2)
Local Calling Services
101(1)
Pay Phone Service
101(2)
Private Lines and TIE Lines
103(2)
Foreign Exchange Service
105(2)
WATS (Intrastate, Intra-LATA)
107(4)
800/888/877/866 Service
111(1)
Directory Services
112(1)
Off-Premises Extensions
113(2)
Access to Interexchange Carriers (Equal Access)
115(1)
Competitive Local Exchange Carriers (CLECs)
115(2)
Data Local Exchange Carriers (DLEC)
117(1)
Interexchange Carriers (IEC/IXC)
118(11)
Switched Long Distance (DDD)
118(1)
Credit Card Service (Calling Card Service)
119(2)
WATS Service
121(3)
800/888/877/866 and 900 Service Offerings
124(1)
International Access
125(1)
Foreign Exchange Service
126(1)
Off-Premises Extensions (OPXs)
127(1)
Operator/Directory Assistance
128(1)
Remote Call Forwarding (RCF)
129(1)
Competitive Access Providers
129(2)
Questions
131(4)
Lines and Trunks
135(18)
Lines
136(1)
Trunks
137(1)
Comparisons
138(1)
Common Configurations
139(9)
DID
139(2)
DOD
141(1)
FX
141(2)
OPX
143(1)
TIE Lines
144(2)
E&M
146(2)
Signaling
148(1)
WATS
149(1)
Private Line
149(2)
Questions
151(2)
Traffic Engineering Calculations
153(22)
Traffic Engineering Studies
153(3)
Where Can the Information Be Obtained?
156(1)
Accomplishing the Mission
157(2)
Using the Information
159(13)
Gather the Data
159(1)
Convert the Data to Daily or Hourly Usage
160(3)
Choose the Appropriate Tool
163(1)
Poisson Distribution
163(1)
Determine the Grade of Service Desired
164(2)
Erlang Distribution
166(6)
Questions
172(3)
Equipment: Private Branch Exchanges
175(18)
Private Branch Exchange (PBX)
175(6)
Analog Systems
181(1)
Digital PBX
182(5)
Central Office Centrex
187(3)
Centrex Service
188(2)
Peripheral Devices
190(1)
Questions
191(2)
Key Telephone Systems
193(20)
Why Key Systems?
197(6)
Features on Sets for Key System Vendor Interfaces
203(1)
Innovations in the Key Telephone Systems---IP Telephones
204(3)
The Vendor Proposal
207(1)
Questions
208(5)
Voice Processing
213(30)
Interactive Voice Response
214(1)
Control Alternatives: Touch-Tone or Voice Recognition
214(1)
Voice Dialing
215(1)
Automated Attendant
216(5)
A Few Important Points Not Directly Illustrated in the Dialogue
221(1)
Automatic Call Distributor
222(9)
Voice Mail
231(6)
Interactive Voice Response
237(4)
Questions
241(2)
Computer-to-Telephony Integration (CTI)
243(26)
Other Applications
247(4)
Why All the Hype?
251(2)
Linking Computers and Communications
253(3)
Unified Messaging Services
255(1)
The Technology Advancement
256(1)
The Final Bond
257(2)
Technology Enhancements
259(2)
Other Technologies
261(4)
Automated Attendant
262(1)
Integrated Voice Recognition and Response
263(1)
Fax-Back and Fax Processing
263(1)
Text to Speech and Speech to Text
264(1)
Optical Character Recognition (OCR)
265(1)
Questions
265(4)
Data Communications
269(44)
Concepts
270(3)
Architectures
273(1)
Protocols
274(1)
Transmission Protocols (Synchronous Versus Asynchronous)
274(5)
Error Detection
279(1)
Parity Bit/Vertical Redundancy Checking (VRC)
280(2)
Longitudinal Redundancy Checking (LRC)
282(2)
Cyclic Redundancy Checking (CRC)
284(2)
Plexes-Communications Channel Directions
286(3)
One-Way (Simplex)
286(1)
Two-Way Alternating (Half Duplex)
287(1)
Two-Way Simultaneous (Duplex) or Full Duplex
288(1)
Compression
289(4)
Multiplexing
293(5)
SDM
294(1)
FDM
295(1)
TDM
295(3)
Codes
298(5)
ASCII
299(2)
Extended ASCII
301(1)
EBCDIC
301(2)
Unicode
303(1)
Modulation
303(5)
Amplitude Modulation (AM)
303(1)
Frequency Modulation (FM)
304(1)
Phase Modulation
305(1)
QAM
306(1)
V.90 Modems
307(1)
Devices
308(1)
DTE versus DCE
308(1)
Categories and Examples of DTEs
309(1)
Questions
309(4)
T1 and the T Carrier
313(44)
Evolution of the T-Carrier System
313(40)
Analog Transmission Basics
314(3)
The Evolution to Digital
317(3)
Analog-to-Digital Conversion
320(4)
The Movement to End Users
324(1)
T1 Basics
325(10)
Digital Capacities
335(3)
Signaling
338(1)
Clocking (Network Synchronization)
339(1)
Bit Synchronization
340(1)
Time Slot
340(1)
Frame Synchronization
341(1)
Potential Synchronization Problems
341(1)
Performance Issues
342(1)
D3/D4 Framing
343(1)
Maintenance Issues
344(1)
Error Detection
345(1)
Errors of Omission/Commission
346(1)
ESF---A Step to Correct the Problem
347(3)
Framing
350(1)
CRC-6
350(1)
The Facility Data Link
351(1)
Benefits of ESF
351(1)
Problems with ESF
352(1)
Questions
353(4)
The Open Systems Interconnect Model (OSI)
357(42)
Other Network Architectures
381(1)
SNA
382(1)
SNA Components
383(1)
The SSCP
384(1)
The Physical Unit
385(1)
The Logical Unit
386(3)
Digital Network Architecture (DNA)
389(1)
Internet Protocols (TCP/IP)
390(1)
IP
391(2)
TCP
393(1)
Questions
394(5)
The Internet
399(38)
A Little History
400(4)
Structure (Who's at the Center---and Why)
404(1)
Why the Hype?
405(2)
Everybody as a Publisher
407(2)
Commercial Opportunity?
409(1)
Spam
410(1)
Web Advertising
411(1)
Web Site
412(5)
Protocols
417(3)
Naming Standards
420(2)
Gaining Access
422(3)
Internet Futures
425(1)
Voice over the Internet
426(2)
Voice over the Internet Protocol (VolP)
428(2)
Quality of Service
430(3)
Questions
433(4)
Remote Access and Virtual Private Networks (VPNs)
437(24)
Components of the VPN
441(2)
Remote Access
443(1)
The Pressure Is On
444(1)
Remote Access Defined
445(3)
Security Issues
448(9)
PAP and CHAP as Part of the PPP
451(1)
L2TP Recommended by Microsoft and Others
451(6)
Questions
457(4)
Intranet
461(26)
Issues
464(1)
The Architecture
465(3)
Accessing the Network
468(3)
Intranet: The Logical Evolution
471(2)
Is It for Everyone?
473(1)
The Full-Service Intranet
474(3)
Applications
477(1)
Getting There from Here
478(3)
Other Issues
481(1)
Questions
482(5)
Packet Switching Technologies (X.25)
487(36)
Data Communications Problems
488(1)
The Data Communications Review
489(1)
Packet Switching Defined
490(6)
What Is Packet Switching?
490(1)
The Packet Switching Analogy
491(5)
The Pocket Concept
496(1)
Overhead
496(3)
Summary of Packet Format
499(1)
The Packet Network
499(1)
The User Connection
499(1)
Benefits of Packets
499(8)
Other Benefits
507(2)
Advantages of Packet Switching
509(2)
Other Components of Packet Switching
511(3)
The X.25 Numbering Plan
514(1)
Applications for X.25 Services
514(3)
Other Forms of Packets
517(2)
Questions
519(4)
Local Area Networks (LANs)
523(44)
What Are LANs?
523(5)
High Communications Speed
525(1)
Very Low Error Rate
526(1)
Geographic Boundaries
526(1)
Single Cable System or Medium for Multiple Attached Devices
527(1)
A LAN by Another Name
528(1)
What Do Users of LANs See When They Use the Network?
528(1)
Why Are They Used?
529(7)
Performance
529(1)
Wiring
530(4)
Shared Resources
534(2)
Distributed Systems
536(1)
Client/Server Architecture
536(1)
Scalability
537(1)
How They Work
538(5)
Node Configuration Elements
539(1)
LAN Software for LAN Nodes
540(1)
LAN Network Interface Cards
541(2)
Topologies
543(8)
Physical Topologies
544(3)
Logical Topologies
547(2)
Mixed Topologies---The Real World
549(2)
Internetworking
551(2)
Repeaters
552(1)
Bridges
552(1)
Routers
553(1)
Gateways
553(1)
LAN Switching versus Nonswitched
553(9)
Questions
562(5)
Ethernet
567(48)
Concepts
568(8)
Bus---CSMA/CD
568(3)
Half Duplex
571(1)
Bandwidth
572(1)
Destination Address
573(1)
Source Address
573(1)
Length
574(1)
Data
575(1)
CRC
575(1)
Components
576(35)
10Base5
576(6)
10Base2
582(5)
10Base-T
587(2)
10Base-F (Fiber)
589(1)
10Broad36
590(2)
Fast Ethernet
592(10)
Virtual LANs
602(1)
IEEE 802.11 Wireless LANs
603(8)
Questions
611(4)
Token Ring LANs
615(30)
Token Rings
615(1)
The IBM Token Concept
616(1)
Initial Layout
617(1)
Problems Encountered
618(2)
Lack of Power
618(1)
Lack of Connection
618(1)
Constant Changes
619(1)
The Solution to Physical Problems
620(3)
Cable Types Used
623(3)
Speeds
626(1)
Media Access Control Layer
627(1)
The Types of Frame
628(8)
The Token
629(3)
The Abort Sequence
632(1)
The Data Frame
632(4)
Case Example
636(6)
Questions
642(3)
Baseband versus Broadband
645(24)
Baseband and Broadband
646(1)
Motivations Driving the LAN Decision
647(6)
Data Rates
648(1)
Interconnection
648(1)
Integrated Resources
649(2)
Compatibility Issues
651(1)
Cost Implications
651(2)
The PBX
653(1)
Baseband Cable Systems
654(4)
Baseband Is Cheaper Than Broadband and PBX Solutions
656(1)
Baseband Is a Very Scalable LAN Service
656(1)
Baseband Is Highly Efficient
656(2)
Broadband Cable Systems
658(8)
Baseband versus Broadband
666(1)
Questions
667(2)
Fiber Distributed Data Interface (FDDI)
669(24)
FDDI Design
670(4)
FDDI Configuration
674(3)
FDDI on the OSI Model
677(3)
The FDDI Frame
680(3)
Synchronization
683(1)
FDDI Applications
683(4)
Encapsulating Bridges
686(1)
Translating Bridges
686(1)
FDDI in the Metropolitan Area Network (MAN)
687(1)
FDDI Recovery
688(1)
FDDI-II
689(1)
Questions
690(3)
Switched Multimegabit Data Services (SMDS)
693(26)
What Is SMDS?
694(3)
The Local Environment
697(2)
Technology Used in SMDS
699(1)
The SMDS Goal
699(1)
Access Rates to SMDS
700(1)
Accessing the MAN
701(2)
The IEEE 802.6 Architecture
703(1)
The DQDB Architecture
704(3)
The MAN Access Unit
707(2)
The Data Handling
709(1)
Segmentation and Reassembly
709(2)
The SMDS Data Unit
711(3)
SMDS in a LAN Environment
714(1)
Information Throughput
715(1)
Questions
716(3)
Frame Relay
719(28)
What Is Frame Relay?
720(1)
Why Was Frame Relay Developed?
721(1)
The Significance of Frame Relay
722(2)
Comparing Frame Relay to Other Services
724(4)
TDM Circuit Switching
724(1)
X.25 Packet Switching
725(3)
Frame Relay Speeds
728(2)
Guaranteed Delivery
730(2)
Advantages of Frame Relay Services
732(1)
Increased Utilization and Efficiency
732(1)
Savings Through Network Consolidations
732(1)
Improved Network Up-Time
732(1)
Improvements in Response Time
733(1)
Easily Modifiable and Fast Growth
733(1)
Standards-Based
733(1)
Services Available
733(1)
TCP/IP and Novell IPX/SPX
734(1)
CCITT X.25 Protocol
734(1)
Facsimile (CCITT Group III or IV) Traffic
734(1)
The Major Players
734(3)
Others
735(2)
What the Standards State
737(3)
The Basic Data Flow
737(2)
Interface Signaling for Control
739(1)
Internal Networking
740(1)
Voice over Frame Relay
740(2)
International
742(1)
Advantages
743(1)
Disadvantages
743(1)
Questions
744(3)
Integrated Services Digital Network (ISDN)
747(28)
ISDN Defined
748(2)
Who Is Making the Rules?
750(1)
Why Do We Need ISDN?
751(2)
The Overall ISDN Concept
753(2)
Telegraph
754(1)
Telephone
754(1)
Telex
754(1)
Data Communications
755(1)
Packet Switching
755(1)
Integration
755(1)
The ISDN Architecture
756(1)
Physical View
756(3)
Logical View
759(9)
Circuit Mode Services
760(1)
Packet Mode Services
761(2)
Application Services
763(1)
The Exchange Carrier Networks
764(1)
The Interexchange Network
765(2)
The Premises Network
767(1)
Basic Operating Characteristics
768(1)
Bearer Services
769(2)
Questions
771(4)
Asynchronous Transfer Mode (ATM)
775(24)
What Is ATM?
776(1)
Broadband Communications
777(1)
The Cell Concept
778(1)
The Importance of Cells
778(2)
Deriving Bandwidth
780(1)
Cell Sizes and Formats
780(2)
General Flow Control Identifier
780(1)
Virtual path Identifier
781(1)
Virtual Channel Identifier
781(1)
Payload Type
781(1)
Cell-Loss Priority
782(1)
Header Error Control
782(1)
The Cell Format for User Data
782(1)
The Adaptation Layer
782(3)
ATM Standards Protocols
785(6)
ITU
785(2)
Rates
787(1)
ANSI
788(1)
ATM Forum
789(1)
Switches
789(1)
Public Switches
790(1)
LAN to LAN via ATM
791(1)
ATM and Frame Relay Compared
791(4)
Network Interworking
792(2)
Service Interworking Functions
794(1)
Questions
795(4)
Digital Subscriber Line (DSL)
799(22)
What Is xDSL?
800(1)
Asymmetric Digital Subscriber Line (ADSL)
801(1)
ADSL Capabilities
801(1)
Modem Technologies
802(7)
ISDN-Like Digital Subscriber Line (IDSL)
802(1)
High-Bit-Rate Digital Subscriber Line (HDSL)
803(3)
Symmetric or Single Digital Subscriber Line (SDSL)
806(1)
Asymmetric Digital Subscriber Line (ADSL)
806(1)
Rate-Adaptive Digital Subscriber Line (ADSL)
806(1)
Consumer Digital Subscriber Line (CDSL)
807(1)
Very High-Speed Digital Subscriber Line (VDSL)
807(1)
Single-Pair High-Speed Digital Subscriber Line (SHDSL)
808(1)
The Hype of DSL Technologies
809(1)
xDSL Coding Techniques
809(4)
Discreet Multitone (DMT) Modulation
810(1)
Using DMT for the Universal ADSL Service (G.Lite)
810(2)
Carrierless Amplitude Phase (CAP) Modulation
812(1)
Comments on Deployment
813(1)
Voice over DSL
813(2)
VoATM over DSL
815(3)
ATM Suitability for Voice Traffic
815(2)
VoATM and DSL
817(1)
Questions
818(3)
Cable Modern Systems and Technology
821(16)
The Ethernet Cable
822(2)
Cable TV Technology
824(1)
The New Market
825(1)
System Upgrades
826(1)
Cable Modems
827(2)
Standards
829(1)
Return Path
830(1)
Applications
831(1)
The Combined Corporate and End-User Networking Strategies
831(1)
Security on CATV
832(1)
Questions
833(4)
Signaling System 7 (SS7)
837(22)
Evolution of Signaling Systems
838(1)
Pre-SS7
838(1)
Introduction to SS7
839(1)
Purpose of the SS7 Network
840(1)
What Is Out-of-Band Signaling?
841(1)
Why Out-of-Band Signaling?
842(1)
The SS7 Network Architecture
843(1)
SS7 Interconnection
844(1)
Basic Functions of the SS7 Network
845(1)
Signaling Links
845(5)
The Link Architecture
848(1)
Links and Linksets
849(1)
Combined Linksets
849(1)
Routes and Routesets
850(1)
SS7 Protocol Stack
851(2)
Basic Call Setup with ISDN User Part (ISUP)
853(1)
SS7 Applications
854(1)
Questions
855(4)
Local Number Portability (LNP)
859(24)
The Three Phases of LNP
860(1)
LNP for Cellular and PCS Suppliers
861(2)
Cellular Providers
861(1)
Personal Communications Services (PCS) and Specialized Mobile Radio (SMR) and Specialized Mobile Radio (SMR) Providers
862(1)
LNP Differences
863(1)
What's It All About, Anyway?
864(1)
Where's the Money?
865(1)
The Wireless Carriers' Decision
866(1)
Basic LNP Networks
867(1)
LNP Services Administration
868(1)
Location Routing Number (LRN)
868(2)
LNP Impact on Routing and Rating
870(1)
Demand for LNP
870(1)
LNP Operations, Administration, and Maintenance Impacts
871(1)
Scenarios
872(3)
Wireless and Wireline E-911
875(1)
The Ultimate Goal---2001
876(1)
Benefits of Using LNP and Roaming Capabilities
877(3)
Incoming Calls to an Idle Mobile
877(1)
Calls to a Busy Set or a Set That Doesn't Answer
878(1)
No Answer with Call Forwarding
879(1)
Calls to a Busy Set with Message Waiting
879(1)
Questions
880(3)
Cellular and Personal Communications Systems
883(32)
Problems with the AMPS/IMTS
884(2)
Cellular Communications
886(6)
Meeting the Demand
890(1)
The Telephone (Mobile) Set
891(1)
Cellular's Success and Loss
892(5)
Digital Transmission
897(1)
Digital
897(1)
Voice Technology and Applications
898(2)
Facsimile Technology
900(2)
Data Transmission
902(2)
Digital Cellular Evolution
904(1)
Personal Communications Services
905(2)
Technology
907(1)
The Concept of PCS/PCN
908(4)
Questions
912(3)
Wireless Application Protocol (WAP)
915(22)
WAP Protocol Stack
918(5)
Wireless Application Environment
918(1)
Wireless Session Protocol
919(1)
Wireless Transaction Protocol
919(1)
Wireless Transport Layer Security
920(1)
Wireless Datagram Protocol
920(1)
Short Message Service
921(1)
Circuit-Switched Data
921(1)
Unstructured Supplementary Services Data
921(1)
General Packet Radio Service
922(1)
WAP Clients and Gateways
923(2)
Applications
925(1)
The WAP Forum
926(4)
The WAP Forum Goals
927(1)
Standards Are Important
928(1)
Full Industry Participation
929(1)
Bearer Independence
930(1)
Device Independence
930(1)
Interoperability
931(1)
Why WAP?
932(1)
Market Differentiation
932(1)
Subtle Network Differences
933(1)
Devices Are Definitely Different
934(1)
Questions
935(2)
3G Wireless
937(16)
Enter the Data
939(1)
What to Call the Data Systems of the Future
940(2)
What about the CDMA Folks?
942(1)
IS-2000-A/cdma2000 3X
943(1)
Third-Generation (3G) Wireless
944(3)
Applications for 3G
947(3)
What Does It All Mean?
950(1)
Questions
950(3)
Light Systems
953(22)
System Geometry
955(2)
Atmospheric Conditions
957(3)
Absorption
958(1)
Scattering
958(1)
Shimmer
959(1)
Site Selection
960(3)
Clear Line of Sight
960(1)
Adverse Mounting Conditions
961(2)
Licensing Requirements
963(1)
Bandwidth Capacities
963(1)
Applications
964(5)
The Cable Decision
964(1)
The Radio Decision
965(1)
The Infrared Decision
965(4)
Can the System Carry LAN Traffic Transparently?
969(1)
Advantages of Infrared
970(1)
Disadvantages of Infrared
971(1)
Fiber-Optic-Compatible Systems
971(2)
Questions
973(2)
SONET and SDH
975(18)
Background Leading to SONET Development
976(1)
The SONET Line Rates
977(5)
SONET Frame Format
980(2)
SONET Topologies
982(3)
Point to Point
982(1)
Point to Multipoint
983(1)
Hub and Spoke
984(1)
Ring
984(1)
Synchronous Digital Hierarchy (SDH)
985(1)
Synchronous Communications
986(1)
Plesiochronous
987(1)
SDH Frame
987(3)
Waves of Light on the Fiber
990(1)
The Benefits of a Combined Network
991(1)
Questions
991(2)
Finances for Telecommunications
993(20)
Benefits
996(4)
Hard Benefits
996(1)
Soft Benefits
997(3)
Costs
1000(3)
Cost and Benefit Calculations
1000(1)
Life Cycles
1000(3)
Pricing Considerations
1003(8)
The Decision-Making Process
1005(1)
Justifying Costs
1005(1)
Maintenance Issues
1006(1)
Reduced Rates versus Improved Service
1007(1)
Sample Calculations
1008(1)
Initial Costs
1008(2)
Add-On Costs
1010(1)
Questions
1011(2)
Cabling Systems
1013(24)
Twisted Pair
1018(7)
Coax
1025(2)
Fiber Optics
1027(4)
Applications of Fiber
1031(1)
Fiber Differences
1032(2)
Why Would One Not Use Fiber Wherever Possible?
1033(1)
Questions
1034(3)
Planning the Communications Applications
1037(14)
Starting Point
1038(8)
Make a Phone Call Anywhere in the World by Picking up Any Phone and Dialing It
1038(1)
Make a Data Connection
1039(2)
Make a Physical Inspection of the Wiring
1041(1)
Make a List of Features and Functions Added to the Phone and Data Network
1042(1)
Talk to the Users
1042(1)
Meet with the Appropriate Departments
1043(3)
Wrap up What You Learned
1046(1)
Plan the Plan
1047(1)
Implement the Plan
1048(1)
Track the Results
1048(1)
Report the Results
1049(2)
Index 1051

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