Using IT to deliver business value.

IT Strategy: Issues and Practices provides a critical issues perspective that shows readers how to use and manage IT to deliver business value.

This edition has been overhauled in order to reflect the most important issues facing IT managers today.

Section I: Delivering Value with IT
Chapter 1: Developing and Delivering on the IT Value Proposition
Chapter 2: Developing IT Strategy for Business Values
Chapter 3: Communicating with Business Managers
Chapter 4:  Building a Strong Relationship with the Business
Chapter 5:  Developing IT Professionalism
Section I Mini-Cases

• Delivering Business Value with IT at Hefty Hardware
• Investing in TUFS
• IT Planning at ModMeters

Section II: IT Governance
Chapter 6:  Information Management: The Nexus of Business and IT
Chapter 7:  The IT Budgeting Process
Chapter 8:  Creating and Evolving a Technology Roadmap
Chapter 9:  Delivering IT Functions: A Decision Framework
Chapter 10:  IT Sourcing
Chapter 11:  Application Portfolio Management
Section II Mini-Cases

• Building Shared Services at RR Communications
• Creating a Process-Driven Organization at AgCredit
• IT Investment at North American Financial

Section III: Information-Enabled Innovation
Chapter 12:  Strategic Experimentation with IT
Chapter 13:  Enabling Collaboration with IT
Chapter 14:  Social Computing: How Should it be Managed?
Chapter 15:  Information Delivery: IT’s Evolving Role
Chapter 16:  Master Data Management
Section III Mini-Cases

• Information Management at Homestyle Hotels
• Innovation at International Foods
• CRM at Minitrex
• Customer Service at Datatronics

Section IV: IT Capability Management
Chapter 17:  Developing IT Capabilities
Chapter 18:  Building Better IT Leaders from the Bottom Up
Chapter 19:  Managing IT-based Risk
Chapter 20:  The Identity Management Challenge
Chapter 21:  Linking IT to Business Metrics
Section IV Mini-Cases

• Leveraging IT Vendors at SleepSmart
• Project Management at MM
• Managing Technology at Genex Fuels