A helpful guide to patient and person-centered care in radiography, with a particular focus on interpersonal and communication skills

Person-centred Care in Radiography: Skills for Providing Effective Patient Care explores the complex interpersonal skills that are required of practitioners and medical imaging professionals which ensure high-quality service is given to person-centred care in radiography. The textbook is also written by a team of expert authors, and grounded in the team’s own research, as well as their involvement with the Heads of Radiography Group, the Association of Radiography Educators, the Collaborating Centre for Values-based Practice in Health and Social Care, and the College of Radiographers.

The textbook contains a broad range of additional learning features, including case studies, student exercises, annotated further readings, and chapter summaries. Diagrams and illustrations are used throughout the book to provide visual representation of the concepts presented. Learning activities are also included throughout the book to encourage readers to self-discover and reflect and then apply their learning to their own role.

Person-centred Care in Radiography includes detailed information on and discussion of:

• Values, developing resilience, defining compassion, pain and suffering, and professional behaviors and culture
• Scenarios developed by service users based on real-life practice, to demonstrate the impact of the professional’s behavior on the care received
• Diversity of service users, the role of carers, conceptual frameworks, interpersonal communication skills and communicating with patients beyond introductions
• Values-based practice, compassionate practice, theoretical models for patient-centered care in radiography and reflections to help readers move forward

Targeted at all staff working within diagnostic and therapeutic radiography clinical departments and educational institutions, Person-centred Care in Radiography, can be used in both radiography education by students and educators and by qualified staff who wish to reflect on their own patient care and develop their skills.

Ruth M. Strudwick, Associate Professor, School of Health & Sports Sciences, University of Suffolk, UK.

Jane M. Harvey-Lloyd, Associate Professor, School of Health and Sports Sciences, University of Suffolk, UK.

Jill Bleiker, Associate Senior Lecturer (Medical Imaging), Retired clinical and academic radiographer, University of Exeter Medical School, UK.

Jane Gooch, Senior Lecturer in Diagnostic Radiography, University of Derby, UK.

Amy Hancock, Senior Lecturer Medical Imaging, University of Exeter, Department of Health and Care Professions, UK.

Emma Hyde, Associate Professor, Provost for Learning & Teaching, University of Derby, UK.

Ann Newton-Hughes, Retired Lecturer (Medical Imaging), University of Salford, UK.

CHAPTER 1 Introduction 1

Ruth M Strudwick and Emma Hyde

SECTION I Understanding Ourselves 7

CHAPTER 2 Exploration of Your Own Values 9

Ruth M Strudwick, Ann Newton-Hughes,and Jane M Harvey-Lloyd

CHAPTER 3 Developing Resilience 16

Jane M Harvey-Lloyd

CHAPTER 4 What Is Compassion? 24

Amy Hancock, Jane Gooch, and Jill Bleiker

CHAPTER 5 Pain and Suffering 34

Ann Newton-Hughes, Amy Hancock, and Jill Bleiker

CHAPTER 6 Professional Behaviours and Culture 46

Ruth M Strudwick and Amy Hancock

SECTION II Understanding the Service User 59

CHAPTER 7 Diversity of Service Users 61

Jane Harvey-Lloyd, Jane Gooch, and Ruth M Strudwick

CHAPTER 8 The Role of Carers 68

Jane Harvey-Lloyd and Ruth Strudwick

CHAPTER 9 A Conceptual Framework for Understanding

Compassion in Radiography 73

Amy Hancock and Jill Bleiker

CHAPTER 10 Interpersonal Communication Skills 82

Jane Harvey-Lloyd and Emma Hyde

CHAPTER 11 Is There More to Communicating with

Patients than #Hellomynameis? 94

Jane Gooch

CHAPTER 12 Values-Based Practice 101

Ruth M Strudwick and Ann Newton-Hughes

CHAPTER 13 Compassion in Practice 109

Amy Hancock and Jill Bleiker

CHAPTER 14 Theoretical Models for Person-centred Care in

Radiography 124

Emma Hyde

CHAPTER 15 Reflection on the Books and Skills Learned 137

Ruth M Strudwick

APPENDIX A Organisational Measures of Patient Centred

Care in Imaging Departments 139

APPENDIX B Pause and Check Audit Tool for Measuring

Patient-Centred Care in Diagnostic Radiography (for use in Projection

Radiography, Including Mammography) 144

Index 151