Managing Intercultural Conflict Effectively,9780803948433

Managing Intercultural Conflict Effectively

by
ISBN13: 9780803948433
ISBN10: 0803948433
Format: Paperback
Pub. Date: 2001-07-25
Publisher(s): SAGE Publications, Inc
List Price: $109.00

Buy New

Usually Ships in 8 - 10 Business Days.
$108.89
Add to Cart

Buy Used

Usually Ships in 24-48 Hours
$81.75
Add to Cart

Rent Textbook

Select for Price
Add to Cart
There was a problem. Please try again later.

Rent Digital

Rent Digital Options
Online:180 Days access
Downloadable:180 Days
$61.20
Online:1825 Days access
Downloadable:Lifetime Access
$88.80
*To support the delivery of the digital material to you, a digital delivery fee of $3.99 will be charged on each digital item.
$61.20*
Add to Cart
Buy from our Marketplace starting at $5.50

How Marketplace Works:

  • This item is offered by an independent seller and not shipped from our warehouse
  • Item details like edition and cover design may differ from our description; see seller's comments before ordering.
  • Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
  • Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
  • Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.

Summary

This is one of the first books that clearly emphasizes the role of culture and how culture serves as the primary imprint in our habitual conflict responses. It aims to improve understanding and communication among individuals from different cultural backgrounds and explains the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and integrates theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. Practical examples are used to illustrate the application of theory.

Author Biography

Stella Ting-Toomey, Ph.D., is Professor of Speech Communication at California State University at Fullerton John G. Oetzel, Ph.D., is Assistant Professor at the University of New Mexico

Table of Contents

List of Figures and Tables
viii
Preface ix
Intercultural Conflict: An Introduction
1(26)
Practical Reasons
2(7)
Culture: A learned Meaning System
9(6)
Intercultural Conflict: Basic Assumptions
15(12)
Intercultural Conflict: A Culture-Based Situational model
27(36)
A Culture-Based Situational Conflict Model: Primary Orientation Factors
28(9)
Situational and Relationship Boundary Features
37(8)
Intercultural Conflict Communication: Process Factors
45(12)
Intercultural Conflict Competence: Four Criteria
57(5)
Conclusions
62(1)
Intercultural-Intimate Conflict in Personal Relationships
63(38)
Intercultural-Intimate Conflict: Primary Factors
65(5)
Intercultural-Intimate Conflict: Situational Features
70(11)
Intercultural-Intimate Conflict: Process Factors
81(7)
Intercultural-Intimate Conflict: Outcome Dimensions
88(5)
Intercultural-Intimate Conflict: Practical Guidelines
93(8)
Intercultural Conflict in Diverse Work Groups
101(36)
What is a Group?
103(2)
Sources of Conflict in a culturally diverse Group
105(5)
Culture-Based Situational Features: Influence of Group Inputs on Conflict Process
110(16)
Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs
126(6)
Intercultural Conflict in Diverse Work Groups: Practical Guidelines
132(5)
Intercultural Conflict Between Managers and Employees in Organizations
137(36)
Conflicts Between managers and Employees
138(2)
Primary Orientation Factors: A Model of Conflict Approaches
140(9)
Conflicts in Multinational organizations
149(8)
Culturally Diverse Organizations in the United Stated
157(10)
Intercultural Conflict Between managers and Employees: Practical Guidelines
167(6)
Managing Intercultural Conflict Competently
173(24)
Knowledge Dimension
174(3)
Mindfulness Dimension
177(2)
Constructive Conflict Skills Dimension
179(16)
Conclusions
195(2)
Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures 197(34)
Data Collection Procedures
198(3)
Results of Panculture Factor Analyses
201(30)
References 231
Index 225(9)
About the Authors 234

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

Digital License

You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.

More details can be found here.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.