Management Consulting
by Kubr, Milan; International Labour OfficeEdition: 4th
Format: Hardcover
Pub. Date: 2003-04-01
Publisher(s): Intl Labour Organisation
Other versions by this Author
List Price: $85.00
Rent Textbook
Select for Price
New Textbook
We're Sorry
Sold Out
Used Textbook
We're Sorry
Sold Out
eTextbook
We're Sorry
Not Available
How Marketplace Works:
- This item is offered by an independent seller and not shipped from our warehouse
- Item details like edition and cover design may differ from our description; see seller's comments before ordering.
- Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
- Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
- Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.
Summary
Management consultants are widely used in businesses and organisations to provide a range of services including: project management; improving organisational performance and implementing training programmes. The fourth edition of this publication provides an indepth guide to the field of management consulting, as well as examining current developments and challenges. Aspects considered include: the nature and purpose of the profession, the consultant-client relationship, ethical issues; the consulting process; and the consultancy role in various areas of management. New topics include: e-business; knowledge management; total quality management; corporate governance; the social responsibility of business; intellectual property; and public administration.
Table of Contents
| Authors and acknowledgements | |
| Foreword | |
| Abbreviations and acronyms | |
| Management Consulting in Perspective | |
| Nature and purpose of management consulting | p. 3 |
| The consulting industry | p. 31 |
| The consultant-client relationship | p. 61 |
| Consulting and change | p. 85 |
| Consulting and culture | p. 113 |
| Professionalism and ethics in consulting | p. 129 |
| The Consulting Process | |
| Entry | p. 153 |
| Diagnosis | p. 179 |
| Action planning | p. 213 |
| Implementation | p. 229 |
| Termination | p. 245 |
| Consulting in Various Areas of Management | |
| Consulting in general and strategic management | p. 261 |
| Consulting in information technology | p. 283 |
| Consulting in financial management | p. 299 |
| Consulting in marketing and distribution management | p. 327 |
| Consulting in e-business | p. 341 |
| Consulting in operations management | p. 361 |
| Consulting in human resource management | p. 381 |
| Consulting in knowledge management | p. 415 |
| Consulting on productivity and performance improvement | p. 437 |
| Consulting in total quality management | p. 463 |
| Consulting in company transformation | p. 491 |
| Consulting on the social role and responsibility of business | p. 523 |
| Consulting in small-business management and development | p. 547 |
| Consulting for the informal sector | p. 575 |
| Consulting for the public sector | p. 587 |
| Managing a Consulting Firm | |
| Fundamentals of management in the consulting profession | p. 607 |
| The consulting firm's strategy | p. 623 |
| Marketing of consulting services | p. 647 |
| Costs and fees | p. 681 |
| Assignment management | p. 703 |
| Quality management in consulting | p. 723 |
| Operational and financial control | p. 737 |
| Knowledge management in consulting firms | p. 751 |
| Structuring a consulting firm | p. 763 |
| Developing Consultants and the Consulting Profession | |
| Careers and compensation in consulting | p. 781 |
| Training and development of consultants | p. 799 |
| Preparing for the future | p. 823 |
| The client's ten commandments (Choosing and using consultants) | p. 837 |
| Associations of management consultants | p. 845 |
| Information and learning sources for consultants | p. 851 |
| Terms of a consulting contract | p. 857 |
| Consulting and intellectual property | p. 863 |
| Using case studies of management consulting | p. 875 |
| Writing reports | p. 889 |
| Subject index | p. 895 |
| Table of Contents provided by Blackwell. All Rights Reserved. |
An electronic version of this book is available through VitalSource.
This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.
By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.
Digital License
You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.
More details can be found here.
A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.
Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.
Please view the compatibility matrix prior to purchase.