PART 1 Introduction
1 The Exceptional Manager: What You Do, How You Do It 
2 Management Theory: Essential Background for the Successful Manager
PART 2 The Environment of Management
3 The Manager’s Changing Work Environment and Ethical Responsibilities: Doing the Right Thing 
Learning Module 1: Shared Value and Sustainable
Development: A New Way to Think about Leading and Managing 
4 Global Management: Managing across Borders 
PART 3 Planning
5 Planning: The Foundation of Successful Management 
6 Strategic Management: How Exceptional Managers Realize a Grand Design Learning Module 2: Entrepreneurship 
7 Individual and Group Decision Making: How Managers Make Things Happen 
PART 4 Organizing
8 Organizational Culture and Structure: Drivers of Strategic Implementation 
9 Human Resource Management: Getting the Right People for Managerial Success 
10 Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager 
PART 5 Leading
11 Managing Individual Differences and Behavior: Supervising People as People 
12 Motivating Employees: Achieving Superior Performance in the Workplace 
13 Groups and Teams: Increasing Cooperation, Reducing Conflict 
14 Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader 
15 Interpersonal and Organizational Communication: Mastering the Exchange of Information 
PART 6 Controlling
16 Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness