Intentional Interviewing and Counseling Facilitating Client Development in a Multicultural Society

by Ivey, Allen E.; Ivey, Mary Bradford

Edition: 4th

ISBN13: 9780534357566

ISBN10: 0534357563

Format: Paperback

Pub. Date: 1998-07-17

Publisher(s): Brooks Cole

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Summary

Over 450 databased studies attest to the effectiveness of the microskills model in the INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY! The new Fifth Edition of this hallmark text enables students of many backgrounds to master basic skills in a step-by-step fashion, thus rapidly empowering them to conduct a full interviews using only listening skills. Following this, students learn confrontation and influencing skills and by the time the text is completed, students will be able to conduct interviews from several theoretical perspectives: person-centered, decisional interviewing, assertiveness training, and brief solution-oriented counseling. Throughout the text, students are encouraged to examine themselves and to start defining their own personal style and theory of interviewing and counseling.

Before You Start: Ethics and Multicultural Competence	p. 1
Welcome!	p. 1
What Does This Book Offer for Your Development?	p. 2
Developing Competence in the Interview	p. 3
Ethics and Multicultural Competence	p. 7
A Final Word	p. 11
References	p. 13
Introduction	p. 15
Toward Intentional Interviewing and Counseling	p. 17
Interviewing, Counseling, and Psychotherapy	p. 18
Personal Style, Intentionality, and Cultural Intentionality	p. 19
The Microskills Hierarchy	p. 22
Story-Positive Asset-Restory-Action	p. 27
You and the Microtraining Process: A Suggested Exercise	p. 28
Competency Practice Exercises and Self-Assessment	p. 30
References	p. 31
Attending Behavior: Basic to Communication	p. 35
Introduction: The Basics of Listening	p. 36
Example Interviews: Do I Want to Become a Counselor?	p. 37
Instructional Reading: Getting Specific about Listening	p. 42
Using Attending in Challenging Situations	p. 50
Summary: Becoming a Samurai	p. 51
Competency Practice Exercises and Self-Assessment	p. 53
Determining Your Own Style and Theory: Critical Self-Reflection on Attending Behavior	p. 60
References	p. 61
Hearing Client Stories: How to Organize an Interview	p. 65
Questions: Opening Communication	p. 67
Introduction: Questioning Questions	p. 68
Example Interview: Conflict at Work	p. 70
Instructional Reading: Making Questions Work for You	p. 75
Summary: Making Your Decision about Questions	p. 86
Competency Practice Exercises and Portfolio of Competence	p. 87
Determining Your Own Style and Theory: Critical Self-Reflection on Questioning	p. 93
References	p. 93
Observation Skills	p. 95
Introduction: Keeping Watch on the Interview	p. 96
Example Interview: Is the Issue Difficulty in Studying or Racial Harassment?	p. 98
Instructional Reading	p. 102
Summary: Observation Skills	p. 113
Competency Practice Exercises and Portfolio of Competence	p. 115
Determining Your Own Style and Theory: Critical Self-Reflection on Observation Skills	p. 122
References	p. 123
Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening	p. 124
Introduction: Active Listening	p. 125
Example Interview: They Are Teasing Me about My Shoes	p. 126
Instructional Reading: The Active Listening Skills of Encouraging, Paraphrasing, and Summarizing	p. 129
Summary: Practice, Practice, and Practice	p. 138
Competency Practice Exercises and Portfolio of Competence	p. 140
Determining Your Own Style and Theory: Critical Self-Reflection on the Active Listening Skills	p. 147
References	p. 147
Observing and Reflecting Feelings: A Foundation of Client Experience	p. 148
Introduction: The Emotional World of Clients	p. 149
Example Interview: My Mother Has Cancer, My Brothers Don't Help	p. 153
Instructional Reading: Becoming Aware of and Skilled with Emotional Experience	p. 157
Summary: A Caution about Reflection of Feelings	p. 164
Competency Practice Exercises and Portfolio of Competence	p. 166
Determining Your Own Style and Theory: Critical Self-Reflection on Reflection of Feeling	p. 174
References	p. 174
Integrating Listening Skills: How to Conduct a Well-Formed Interview	p. 176
Introduction: A Review of Cultural Intentionality and Intentional Competence	p. 177
The Ivey Taxonomy--Anticipating the Results of Skill Usage	p. 178
Empathy and Microskills	p. 186
The Five Stages/Dimensions of the Well-Formed Interview	p. 190
Example Interview: I Can't Get Along with My Boss	p. 200
Summary	p. 207
Competency Practice Exercises and Portfolio of Competence	p. 208
Determining Your Own Style and Theory: Critical Self-Reflection on Integrating Listening Skills	p. 219
References	p. 219
Helping Clients Generate New Stories That Lead to Action: Influencing Skills and Strategies	p. 221
The Skills of Confrontation: Supporting While Challenging	p. 223
Introduction: Helping Clients Move from Inaction to Action	p. 224
Instructional Reading: Challenging Clients in a Supportive Fashion	p. 224
Example Interview: Balancing Family Responsibilities	p. 238
Summary	p. 241
Competency Practice Exercises and Portfolio of Competence	p. 244
Determining Your Own Style and Theory: Critical Self-Reflection on Confrontation	p. 252
References	p. 252
Focusing the Interview: Exploring the Story from Multiple Perspectives	p. 253
Introduction: Putting Stories in Context	p. 254
Multiple Perspectives on Client Concerns	p. 254
Family and Community Genograms	p. 261
Example Interview: It's All My Fault--Helping the Client Understand Self-in-Relation	p. 266
Summary: Focusing and Self-in-Relation	p. 271
Competency Practice Exercises and Portfolio of Competence	p. 272
Determining Your Own Style and Theory: Critical Self-Reflection on Focusing	p. 279
References	p. 280
Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs	p. 281
Introduction: Discovering and Encountering Deeper Issues	p. 282
Example Interview: Surviving Divorce	p. 285
Instructional Reading: Theoretical Orientations and Meaning	p. 287
Summary: Making Sense of Meaning	p. 294
Competency Practice Exercises and Portfolio of Competence	p. 296
Determining Your Own Style and Theory: Critical Self-Reflection on Reflecting Meaning	p. 304
References	p. 304
Influencing Skills: Six Strategies for Change	p. 306
Introduction: An Overview of Influencing Skills	p. 307
Example Interview: The Framework for Presentation of Influencing Skills	p. 310
Instructional Reading 1 and Exercises: Interpretation/Reframing	p. 311
Instructional Reading 2 and Exercises: Logical Consequences	p. 315
Instructional Reading 3 and Exercises: Self-Disclosure	p. 319
Instructional Reading 4 and Exercises: Feedback	p. 323
Instructional Reading 5 and Exercises: Information/Advice/Opinion/Suggestion	p. 327
Instructional Reading 6 and Exercises: Directives	p. 328
Competency Practice Exercises and Portfolio of Competence	p. 336
Determining Your Own Style and Theory: Critical Self-Reflection on Influencing Skills	p. 341
References	p. 342
Skill Integration	p. 343
Skill Integration: Putting It All Together	p. 345
Introduction: Analyzing the Interview	p. 346
Decisional Counseling	p. 346
Example Full Interview Transcript: I'd Like to Find a New Career	p. 348
Interview Transcript Analysis and Planning	p. 371
Competency Practice Exercise and Portfolio of Competence	p. 378
Determining Your Own Style and Theory: Critical Self-Reflection on Skill Integration	p. 382
References	p. 382
Integrating Microskills with Theory: Sequencing Skills and Interview Stages	p. 383
Introduction: Microskills and Theoretical Approaches to the Interview	p. 384
Instructional Reading and Example Interview 1: Person-Centered Counseling	p. 384
Instructional Reading and Example Interview 2: Assertiveness Training--A Behavioral Strategy	p. 388
Instructional Reading and Example Interview 3: Brief Solution-Oriented Interviewing and Counseling	p. 396
Example Interview: Brief Solution-Oriented Counseling	p. 408
Competency Practice Exercises and Portfolio of Competence	p. 414
Determining Your Own Style and Theory: Critical Self-Reflection on Four Theoretical Orientations	p. 418
References	p. 418
Determining Personal Style and Future Theoretical/Practical Integration	p. 420
Introduction: Finding Your Authentic Style	p. 421
Instructional Reading: Defining Your Personal Style	p. 421
Summary	p. 431
Suggested Supplementary Readings	p. 431
Professional Disclosure and Agreements	p. 435
Name Index	p. 437
Subject Index	p. 439
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