Inside Outsourcing : The Insider's Guide to Managing Strategic Sourcing,9781857882049

Inside Outsourcing : The Insider's Guide to Managing Strategic Sourcing

by ;
ISBN13: 9781857882049
ISBN10: 1857882040
Format: Hardcover
Pub. Date: 2000-04-01
Publisher(s): Consortium Book Sales & Dist
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Summary

Beyond the current fad of outsourcing non-core services like IT and customer service, Inside Outsourcing explores territory that other books do not. Whether it's marketing savvy, manufacturing efficiency, or high-powered RandD, the authors show how such public and private sector finns as Cable and Wireless, McDonald's and Amtrak have realized the power of this strategic business tool by zeroing in on the core activity that makes a business untouchable by competitors -- while outsourcing the rest.

Author Biography

Charles L. Gay is managing director of Shreeveport Management Consultancy which has implemented outsourcing initiatives for numerous blue-chip organizations in the private sector.

Table of Contents

Preface
Part I What is outsourcing? 1(50)
Outsourcing: The Concept
2(17)
The Market value of outsourcing
3(2)
Making businesses more competitive
5(1)
Types of outsourcing
6(2)
Why do organizations outsource?
8(3)
The benefits of outsourcing
11(1)
The downside
12(4)
The need to manage outsourcing
16(1)
Successful outsourcing
17(2)
The Growth of Strategic Sourcing
19(18)
The Concept of strategic sourcing
26(4)
What does the organization do?
30(6)
Going back to one's roots
36(1)
Approaches to Outstanding
37(14)
Managing service provisions in-house
38(3)
Contracting out activities
41(1)
Outsourcing the service
41(4)
Co-sourcing
45(1)
Benefit-based relationships
46(3)
Which approach is best for you?
49(2)
Part II Outsourcing in practice 51(138)
Which approach is Right for You?
52(25)
Preliminary investigations
53(4)
Defining the business case
57(19)
Conclusion
76(1)
Establishing the Context
77(11)
The internal analysis and evaluation process
80(3)
Research and baseline analysis
83(1)
Baseline modeling/benchmarking
84(1)
The benchmarking process
85(3)
Planning
88(18)
The nature of the plan
89(2)
Preparing the plan
91(14)
Conclusion
105(1)
Selecting the Service Provider
106(25)
Two models of selecting the service provider
107(1)
The specification of service
108(10)
Listing potential candidates
118(2)
Evaluating suppliers
120(3)
Request for proposals
123(2)
Supplier contact
125(1)
The contract management team
126(2)
Developing the SLA
128(1)
Communication
129(2)
Legal Aspects of Outsourcing
131(20)
The memorandum of understanding
132(2)
The contract
134(15)
Other legal issues
149(1)
Conclusion
150(1)
Human Resources
151(19)
Guidelines for managing human resources
152(7)
Transition plan
159(2)
Stakeholders
161(1)
Focus on the positive
161(1)
Conditions and benefits
162(1)
Employee resistance
163(7)
Implementation and Monitoring
170(19)
The transition to working with the service provider
171(2)
The implementation and monitoring process
173(6)
Common problems
179(2)
Measuring the benefits of outsourcing
181(4)
Reletting the contract
185(3)
Conclusion
188(1)
Appendix: Oursourcing Surveys 189(48)
The Shreeveport survey
189(42)
The Outsourcing Institute Survey
231(6)
Index 237

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