Getting Disputes Resolved : Designing Systems to Cut the Costs of Conflict
by Ury, William; Brett, Jeanne M.; Goldberg, Stephen B.Format: Paperback
Pub. Date: 1993-04-01
Publisher(s): Program on Negotiation
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Summary
Build Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.
Table of Contents
| Understanding And Designing Dispute Resolution Systems | |
| Three Approaches to Resolving Disputes: Interests, Rights, and Power | |
| Diagnosing the Existing Dispute Resolution System | |
| Designing an Effective Dispute Resolution System | |
| Making the System Work: Involving the Disputing Parties | |
| Building Dispute Systems: Cases From The Coal Industry | |
| Diagnosing an Industry's Problems: Wildcat Strikes in the Coal Mines | |
| Designing an industry's Problems: Wildcat Strikes in the Coal Mines | |
| Cutting Dispute Costs for an Industry: The Grievance Mediation Program | |
| Conlusion: The promise of Dispute Systems Design | |
| Appendix: Model Rules for Grievance Mediation in the Coal Industry | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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