The Gender Communication Handbook Conquering Conversational Collisions between Men and Women
by Nelson, Audrey; Damken Brown, ClaireFormat: Paperback
Pub. Date: 2012-05-22
Publisher(s): Pfeiffer & Co
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Summary
Men and women exhibit distinct, innate, and acculturated sex differences in their verbal and nonverbal communication styles. In the work environment, the difficulties and misunderstandings generated by these differences not only reduce productivity and efficiency but also lower morale. In this book, the authors show through empirical research and extensive anecdotal evidence-garnered from fifty years of combined corporate work experience, research, gender seminars, coaching and consulting-the specific verbal and nonverbal behaviors men and women employ that define our sex roles expectations yet paradoxically often ultimately result in barriers to effective inter-gender communication.
Author Biography
Audrey Nelson, Ph.D., is an internationally recognized trainer, keynote speaker, author, and consultant who helps organizations increase their productivity and profitability through winning communication skills. www.AudreyNelson.com Claire Damken Brown, Ph.D., is a savvy speaker, consultant, and seminar leader specializing in diversity and equal employment opportunity strategies, gender communication, sexual harassment prevention, cultural competency, and conflict resolution. She partners with businesses to build inclusive www.DamkenBrown.com
Table of Contents
| Exercises and Tables | p. xi |
| Preface | p. xv |
| Acknowledgments | p. xix |
| The Authors | p. xxi |
| Introduction | p. 1 |
| Getting Started: Are Men and Women Just Born Different or Do They Learn to Be Different? | p. 7 |
| Learning Objectives | p. 7 |
| Introduction | p. 8 |
| Section 1: Introduction to Gender: It's Complicated | p. 10 |
| Section 2: What Do Women and Men Really Think of Each Other? | p. 19 |
| Section 3: Transcending Gender: The Androgynous Answer | p. 23 |
| He Speaks, She Speaks: What Different Things They Say | p. 35 |
| Learning Objectives | p. 35 |
| Introduction | p. 36 |
| Section 1: Talk the Talk: Facts and Fiction About Sex Differences in Speech Communication | p. 37 |
| Section 2: Different Speech Styles, Outcomes, and Missed Connections | p. 48 |
| Action Steps for Men | p. 62 |
| Action Steps for Women | p. 63 |
| Gender Conversation Technicalities: Interruptions, Overlapping, and Other Turn-Taking Dilemmas | p. 65 |
| Learning Objectives | p. 65 |
| Introduction | p. 66 |
| Section 1: How He and She Interrupt and Overlap Their Talk | p. 67 |
| Section 2: Women's and Men's Perspectives: Other and Self | p. 77 |
| Action Steps for Men | p. 85 |
| Action Steps for Women | p. 86 |
| Women, Men, and Unspoken Messages | p. 87 |
| Learning Objectives | p. 87 |
| Introduction | p. 88 |
| Section 1: Unspoken Gender Messages | p. 88 |
| Section 2: Gender Touch and Power at Work | p. 101 |
| Section 3: Space: The Final Gender Frontier | p. 115 |
| Section 4: Something in the Way She and He Move: Women's and Men's Gestures and Movements | p. 123 |
| The Voice's Message | p. 130 |
| Action Steps for Men | p. 132 |
| Action Steps for Women | p. 133 |
| How She and He Listen | p. 135 |
| Learning Objectives | p. 135 |
| Introduction | p. 135 |
| Section 1: Listening Between Him and Her | p. 137 |
| Section 2: Women and Men Do Listen Differently | p. 149 |
| Section 3: Improved Listening Skills for Women and Men | p. 160 |
| Action Steps for Men | p. 169 |
| Action Steps for Women | p. 170 |
| Men, Women, and Conflict: Take It Like a Man Versus Nice Girls Don't Do Conflict | p. 171 |
| Learning Objectives | p. 171 |
| Introduction | p. 172 |
| Section 1: The Playground as Battleground | p. 173 |
| Section 2: Nice Girls Don't Do Conflict | p. 188 |
| Section 3: Play Fighting | p. 190 |
| Section 4: The Anger Advantage | p. 194 |
| Rule Makers and Rule Breakers: Is There a Double Standard in Expressing Anger? | p. 202 |
| Section 5: Crying as a Female Trademark | p. 205 |
| Action Steps for Men | p. 215 |
| Action Steps for Women | p. 216 |
| He and She Wired | p. 217 |
| Learning Objectives | p. 217 |
| Introduction | p. 218 |
| Section 1: He and She: The Smiley Face Dilemma | p. 219 |
| How and Why He and She Use Emoticons | p. 223 |
| Section 2: E-Mail Showdown: One Sentence Versus One Paragraph | p. 228 |
| Section 3: Why Can't He Be Nice? | p. 232 |
| Section 4: Can E-Mail Level the Playing Field for Women? | p. 236 |
| Action Steps for Men | p. 239 |
| Action Steps for Women | p. 240 |
| Final Thoughts on Reaching Across the Gender Divide | p. 241 |
| Learning Objectives | p. 241 |
| Introduction | p. 242 |
| Options for Closing the Training Program | p. 242 |
| Action Plan and Next Steps | p. 256 |
| Example One-Hour Program | p. 263 |
| Learning Objectives | p. 263 |
| Introduction | p. 264 |
| Example 1: Conquering Conversational Collisions Between Men and Women | p. 264 |
| Example 2: Talk Remedies for Communication Between Men and Women | p. 267 |
| A Half-Day Program | p. 271 |
| Learning Objectives | p. 271 |
| Introduction | p. 272 |
| Example 1: Conquering Conversational Collisions Between Men and Women | p. 272 |
| Example 2: Talk Remedies for Communication Between Men and Women | p. 276 |
| A Full-Day Program | p. 281 |
| Learning Objectives | p. 281 |
| Introduction | p. 282 |
| Example 1: Conquering Conversational Collisions Between Men and Women | p. 283 |
| Example 2: Talk Remedies for Communication Between Men and Women | p. 289 |
| Additional Instruments and Training Tools | p. 297 |
| Recommended Resources | p. 305 |
| References | p. 307 |
| Index | p. 313 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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