|
List of Figures and Exhibits |
|
|
vi | |
| Welcome |
|
xi | |
| Quick Guide to Contents |
|
xxi | |
|
|
|
1 | (64) |
|
|
|
5 | (2) |
|
|
|
|
|
|
|
|
7 | (6) |
|
|
|
|
|
|
Risk Is Where You Find It |
|
|
13 | (8) |
|
|
|
|
|
|
|
|
21 | (2) |
|
|
|
|
|
|
Consultant, Flawed: A Story of Eternal Internal Triangles |
|
|
23 | (20) |
|
|
|
|
|
|
The Power of Conversations at Work |
|
|
43 | (22) |
|
|
|
|
|
|
|
|
65 | (52) |
|
|
|
69 | (6) |
|
|
|
|
|
|
|
|
75 | (2) |
|
|
|
|
|
|
Changing Focus: Consulting in the New Economy |
|
|
77 | (4) |
|
|
|
|
|
|
Be Careful Who You Ask: Perils of Wisdom |
|
|
81 | (8) |
|
|
|
|
|
|
Dealing with Resistance: Having the Right Conversation in Difficult Situations |
|
|
89 | (8) |
|
|
|
|
|
|
The Case of Pricilla and the Red Pen |
|
|
97 | (20) |
|
|
|
|
|
|
The Power of the Question |
|
|
117 | (58) |
|
Making the System Fully Known to Itself: Discovery As a Collaborative Process |
|
|
125 | (10) |
|
|
|
|
|
|
|
|
135 | (2) |
|
|
|
|
|
|
Resolving a New Paradox with Old Wisdom |
|
|
137 | (12) |
|
|
|
|
|
|
|
|
149 | (4) |
|
|
|
|
|
|
Talk Is Walk: Language and Courage in Action |
|
|
153 | (14) |
|
|
|
|
|
|
|
|
|
A Conversation with Elizabeth McGrath |
|
|
167 | (8) |
|
Emotions and the Personal |
|
|
175 | (62) |
|
Balancing Competence with Consciousness: One Woman's Wisdom |
|
|
179 | (8) |
|
|
|
|
|
|
Nobody's Fool: Unconventional Guides for the Emotional Path |
|
|
187 | (12) |
|
|
|
|
|
|
|
|
199 | (2) |
|
|
|
|
|
|
|
|
|
A Conversation with Charlotte Roberts |
|
|
201 | (8) |
|
Women's Leadership Collaborative: Investing in Our Humanity |
|
|
209 | (20) |
|
|
|
|
|
|
|
|
|
A Conversation with John Schuster |
|
|
229 | (8) |
|
|
|
237 | (50) |
|
Leading from Behind: Talking with Sled Dogs |
|
|
241 | (8) |
|
|
|
|
|
|
Homeopathic Consulting: Learning Is Free, Teaching Is Not |
|
|
249 | (16) |
|
|
|
|
|
|
|
|
265 | (2) |
|
|
|
|
|
|
Consulting As Capability Building |
|
|
267 | (6) |
|
|
|
|
|
|
|
|
273 | (14) |
|
|
|
|
|
|
Integrating Strategy and Experience |
|
|
287 | (88) |
|
The Engagement Paradigm: Changing the Way We Change Organizations |
|
|
291 | (16) |
|
|
|
|
|
|
|
|
|
|
|
|
|
307 | (8) |
|
|
|
|
|
|
|
|
315 | (14) |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
329 | (2) |
|
|
|
|
|
|
Anonymous Data Collection? Definitely Yes and No |
|
|
331 | (8) |
|
|
|
|
|
|
Toward a More Participative, Productive Workplace |
|
|
339 | (16) |
|
|
|
|
|
|
Co-Creating a Community's Future: Once upon a Time in a Place Called Home |
|
|
355 | (10) |
|
|
|
|
|
|
|
|
|
|
|
How Am I Doing? How Am I Doing? You Like Me! You Really Like Me! |
|
|
365 | (10) |
|
|
|
|
|
|
|
|
375 | (30) |
|
My Worst Consulting Nightmare |
|
|
383 | (6) |
|
|
|
|
|
|
|
|
|
A Conversation with Henry Johnson |
|
|
389 | (4) |
|
Twelve Questions to the Most Frequently Asked Answers |
|
|
393 | (12) |
|
|
|
|
|
| Postscript |
|
405 | (2) |
| Thanks to Contributors |
|
407 | (20) |
| About the Author |
|
427 | (2) |
| Index |
|
429 | (12) |
| Flawless Consulting Workshops |
|
441 | |