
Cross-Cultural Selling For Dummies
by Soon Lee, Michael; Roberts, Ralph R.Buy New
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Summary
Author Biography
Michael Soon Lee, MBA, is a nationally recognized expert in selling and marketing to multicultural customers. He is a diversity consultant and speaker, an award-winning salesperson, and the author of several books. Ralph R. Roberts is an award-winning and internationally acclaimed real estate agent, speaker, sales coach, consultant, and author.
Table of Contents
Introduction | |
Mastering the Multicultural Mind-Set | |
Expanding Your Market | |
Realizing the Incredible Untapped Potential of the Multicultural Market | |
Assessing Your Cross-Cultural Sales Readiness | |
Developing Cross-Cultural Competency | |
Multicultural Marketing and Beyond | |
Building a Marketing Campaign with Global Appeal | |
Developing a Comprehensive Program | |
Building Your Diversity-Friendly Place of Business | |
A Crash Course in Cross-Cultural Sales | |
Mastering the Meet and Greet | |
Building Rapport with Culturally Diverse Clientele | |
Investigating Needs and Probing for Buying Signals | |
Adapting Your Sales Presentation and Techniques | |
Closing the Sale with Diverse Clients | |
Negotiating with Natural-Born Hagglers | |
Taking Your Game to the Next Level | |
Tweaking Your Customer-Service Skills | |
Generating Word-of-Mouth Referrals | |
Building, Managing, and Retaining a Diverse Sales Team | |
The Part of Tens | |
Ten Myths about Customers from Other Cultures | |
Ten Common Stereotypes of Americans | |
Appendix: Culture-Specifi c Insiders Information | |
Index | |
Table of Contents provided by Publisher. All Rights Reserved. |
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