Cross-Cultural Selling For Dummies

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Edition: 1st
Format: Paperback
Pub. Date: 2008-11-18
Publisher(s): For Dummies
List Price: $21.99

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Summary

Want to reach out to multicultural customers? Cross-Cultural Selling For Dummies is packed with everything you need to know to tap into multicultural markets, from establishing solid relationships to adapting your advertising to meeting the needs of your new clientele. You'll acquire key cross-cultural skills and build a coordinated effort that engages all aspects of your business.This practical, easy-to-understand guide shows you how to measure the purchasing power of other cultures and change the way you market to them. You'll learn how to do multicultural research, develop a marketing campaign with wide appeal, pick the right media, tune your materials to the market, and establish a presence in the community. You'll find tips on identifying generational differences with in a culture, pronouncing names correctly, and determining customer motivation. Discover how to: Reach out to multicultural customers Develop strong relationships Adapt your sales presentations and techniques Clear language barriers Boost your street cred Present appealing financing options Create a foundation for long-term success Handle negotiations with skilled hagglers Recognize and overcome objections Adopt techniques to close the sale Create a strong referral base Avoid cultural conflicts Maintain a diverse sales teamYou can realize the incredible untapped potential of the multicultural market to send your sales soaring and your profits off the charts. Cross-Cultural Selling For Dummies shows you how!

Author Biography

Michael Soon Lee, MBA, is a nationally recognized expert in selling and marketing to multicultural customers. He is a diversity consultant and speaker, an award-winning salesperson, and the author of several books. Ralph R. Roberts is an award-winning and internationally acclaimed real estate agent, speaker, sales coach, consultant, and author.

Table of Contents

Introduction
Mastering the Multicultural Mind-Set
Expanding Your Market
Realizing the Incredible Untapped Potential of the Multicultural Market
Assessing Your Cross-Cultural Sales Readiness
Developing Cross-Cultural Competency
Multicultural Marketing and Beyond
Building a Marketing Campaign with Global Appeal
Developing a Comprehensive Program
Building Your Diversity-Friendly Place of Business
A Crash Course in Cross-Cultural Sales
Mastering the Meet and Greet
Building Rapport with Culturally Diverse Clientele
Investigating Needs and Probing for Buying Signals
Adapting Your Sales Presentation and Techniques
Closing the Sale with Diverse Clients
Negotiating with Natural-Born Hagglers
Taking Your Game to the Next Level
Tweaking Your Customer-Service Skills
Generating Word-of-Mouth Referrals
Building, Managing, and Retaining a Diverse Sales Team
The Part of Tens
Ten Myths about Customers from Other Cultures
Ten Common Stereotypes of Americans
Appendix: Culture-Specifi c Insiders Information
Index
Table of Contents provided by Publisher. All Rights Reserved.

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