Business Information Systems : Technology, Development and Management,9780273638490

Business Information Systems : Technology, Development and Management

by ; ; ;
ISBN13: 9780273638490
ISBN10: 0273638491
Format: Paperback
Pub. Date: 1999-02-01
Publisher(s): Trans-Atlantic Pubns
Availability: This title is currently not available.
List Price: $67.50

Rent Textbook

Select for Price
Add to Cart
There was a problem. Please try again later.

New Textbook

We're Sorry
Sold Out

Used Textbook

We're Sorry
Sold Out

eTextbook

We're Sorry
Not Available

Author Biography

Andrew Greasley is a lecturer in the Derbyshire Business School.

Table of Contents

Preface xi
About the authors xvii
Acknowledgements xviii
Plan of the book xix
Part 1 Introduction to information systems
Basic concepts -- understanding information
3(21)
Introduction
3(1)
Learning objectives
3(1)
Links to other chapters
4(1)
Data and information
4(2)
Creating information
6(4)
Case study: National Westminster Insurance Systems
10(1)
Qualities of information
11(2)
The business environment
13(2)
Managerial decision making
15(3)
Case study: Enterprise resource planning
18(3)
Summary
21(1)
Exercises
22(1)
References
23(1)
Further reading
23(1)
Basic concepts -- an introduction to information systems
24(22)
Introduction
24(1)
Learning objectives
24(1)
Links to other chapters
25(1)
Introduction to systems
25(2)
Information systems
27(1)
Resources that support information systems
28(3)
Categories of computer-based information system
31(3)
Information systems and strategic advantage
34(2)
Case study: Intel: a Silicon Valley powerhouse
36(2)
Case study: corporate strategy
38(4)
Mini case study: American Airlines
42(1)
Summary
42(1)
Exercises
43(2)
References
45(1)
Further reading
45(1)
Hardware
46(52)
Introduction
46(1)
Learning objectives
46(1)
Links to other chapters
47(1)
Components of a computer system
47(1)
Main categories of computers
48(3)
Types of microcomputers
51(3)
Mini case study -- Panalpina uses network computers to reduce costs
54(1)
Input devices
54(2)
Case study: Douglas Engelbart
56(2)
Mini case study -- optical mark recognition
58(4)
Selecting input devices
62(1)
Output devices
63(4)
Selecting output devices
67(1)
Printers
68(2)
Selecting a printer
70(3)
Storage devices
73(5)
Selecting storage devices
78(3)
Components of a personal computer
81(4)
Hardware for networks and communications
85(3)
Case study: Siemens Nixdorf
88(1)
Focus on: hardware selection
89(2)
Hardware devices in the future
91(1)
Case study: retailing
91(2)
Summary
93(1)
Exercises
94(2)
References
96(1)
Further reading
97(1)
Web references
97(1)
Software
98(52)
Introduction
98(1)
Learning objectives
99(1)
Links to other chapters
99(1)
Software
99(4)
Document production software
103(1)
Case study: the paperless office
104(6)
Graphics packages
110(1)
Processing numerical information using spreadsheets
111(6)
Storage and retrieval of information using databases
117(9)
Multimedia software
126(1)
Mini case study: information kiosks-a retail application for multimedia
127(2)
Sending and retrieving information using the Internet and intranets
129(4)
E-mail
133(4)
Management applications of productivity software
137(2)
Presentation packages
139(1)
Case study: user documents support corporate intelligence
140(1)
Focus on: programming languages
141(4)
Case study: Genetix
145(1)
Summary
146(1)
Exercises
147(1)
References
148(1)
Further reading
148(2)
Networks and telecommunications
150(35)
Introduction
150(1)
Learning objectives
150(1)
Links to other chapters
151(1)
Introduction to computer networks
151(4)
Mini case study: the healing power of global communications
155(2)
Mini case study: Federal Express turns IS `inside out' using communications technology
157(3)
Mini case study: the virtual organisation
160(1)
Alternative structures for communications networks
160(3)
Mini case study: Asian tigers innovate through major communications initiatives
163(4)
Components of networks
167(13)
Case study: communications technology of the UK National Lottery
180(1)
Specifying and building networks
181(1)
Summary
181(1)
Exercises
182(2)
Further reading
184(1)
Web references
184(1)
Business applications of information systems
185(62)
Introduction
185(1)
Learning objectives
186(1)
Links to other chapters
187(1)
Operational systems
187(3)
Mini case study: retail applications of TPS by Sainsbury's
190(1)
Focus on: office automation systems (OAS)
191(4)
Mini case study: Boeing uses EDMS for managing technical information
195(1)
Case study: Abbey National Bank uses EDMS to tackle the documentation plague
196(3)
Case study: United Distillers uses workflow to manage product diversification
199(9)
Mini case study: Hi-Life Tools uses CIM to slash product development times and increase sales
208(1)
Management information systems
209(6)
Mini case study: analysis techniques available for a salesforce management problem
215(3)
Mini case study: Pareto Partners use expert systems to manage over £130 million in global financial markets
218(3)
Mini case study: EasyView-an EIS for business-to-business marketing staff
221(3)
Mini case study: Walmart identifies correlation between beer and nappies using data mining!
224(1)
Case study: data warehouse analysis techniques for describing multidimensional data
225(3)
Business applications
228(1)
Mini case study: IT liberates personnel staff from `paper shuffling'
228(3)
Mini case study: BT Global Communications
231(4)
Mini case study: Blockbuster Video uses GIS and market profiling to locate new branches
235(5)
Summary
240(1)
Exercises
241(2)
References
243(1)
Further reading
243(1)
Web references
244(3)
Part 2 Information systems development
An introduction to acquiring and developing information systems
247(30)
Introduction
247(1)
Learning objectives
248(1)
Links to other chapters
248(1)
Methods of software acquisition
248(5)
The traditional waterfall model
253(6)
The traditional waterfall model and IS acquisition
259(3)
Focus on: the waterfall model and SSADM
262(4)
Case study: Lascelles Fine Foods
266(2)
Rapid applications development (RAD)
268(2)
Case study: RAD
270(5)
Summary
275(1)
Exercises
275(1)
References
276(1)
Further reading
276(1)
Initiating systems development
277(28)
Introduction
277(3)
Learning objectives
280(1)
Links to other chapters
280(1)
Reasons for project initiation
280(2)
Alignment of information systems with the business strategy
282(1)
Economic feasibility-the cost-benefit analysis
283(8)
Acquisition choices and methods
291(1)
Focus on: Techniques for making product comparisons
292(1)
Mini case study: feature checklist for comparing three different groupware products
293(1)
Mini case study: detailed weighted analysis of three products for managing a large vehicle fleet
294(6)
Case study: Blue Circle assesses alternative ERP systems
300(2)
Summary
302(1)
Exercises
302(2)
References
304(1)
Further reading
304(1)
Systems project management
305(32)
Introduction
305(1)
Learning objectives
306(1)
Links to other chapters
306(1)
The project management process
307(1)
Case study: falling at the final hurdle
308(11)
Documentation
319(1)
Focus on: a project management methodology: PRINCE
320(8)
A project management tool: network analysis
328(5)
Project evaluation and review technique (PERT)
333(1)
Benefits and limitations of the network analysis approach
334(1)
Summary
334(1)
Exercises
335(1)
References
336(1)
Further reading
336(1)
Systems theory
337(22)
Introduction
337(1)
Learning objectives
337(1)
Links to other chapters
338(1)
Alternative approaches to systems theory
338(1)
What is a system?
338(4)
Control in organisational systems
342(3)
Behaviour of systems
345(2)
Soft systems methodology
347(5)
Coupling
352(2)
Systems dynamics
354(1)
Summary
355(1)
Exercises
356(1)
References
357(1)
Further reading
358(1)
Systems analysis
359(44)
Introduction
359(1)
Learning objectives
360(1)
Links to other chapters
360(1)
Identifying the requirements
360(8)
Documenting the findings
368(3)
Case study: IFD drawing-a student records system
371(19)
Systems analysis-an evaluation
390(1)
Software tools for systems analysis
391(1)
Case study: tools to support systems analysis
391(1)
Conclusion
392(1)
Case study: ABC
393(4)
Summary
397(1)
Exercises
397(2)
Case study: Megatoy Ltd
399(2)
References
401(1)
Further reading
402(1)
Systems design
403(49)
Introduction
403(1)
Learning objectives
403(1)
Links to other chapters
404(1)
Aims of systems design
404(1)
Constraints on system design
404(1)
The relationship between analysis and design
405(1)
Elements of design
405(2)
System or outline design
407(1)
Mini case study: use of flow process charts for design of workflow systems
408(6)
Detailed design (module design)
414(1)
Focus on: relational database design and normalisation -- the Clothez example
415(15)
Other significant database design issues
430(1)
Design of input and output files
431(4)
User interface component design
435(2)
Input design
437(2)
Output design
439(1)
Case study: output design of an onscreen report
439(1)
Defining the structure of program modules
440(1)
Security design
441(1)
Design tools: CASE (computer-aided software engineering) tools
442(2)
Error handling and exceptions
444(1)
Help and documentation
444(1)
Object-oriented design (OOD)
444(1)
Mini case study: SAP uses object-oriented structure for its R/3 ERP product
445(2)
Mini case study: Rover Cars chooses object-oriented design
447(1)
Summary
448(1)
Exercises
448(2)
References
450(1)
Further reading
451(1)
System build, implementation and maintenance
452(35)
Introduction
452(1)
Learning objectives
453(1)
Links to other chapters
453(1)
Case study: bugs and prolonged testing delay new air traffic control system
454(1)
Key system build activities
455(1)
Focus on: elements of programming
456(5)
Mini case study: insurance-testing, testing
461(5)
Mini case study: Code error floors bank network
466(1)
Managing change
467(4)
Case study: Barclays Bank implements customer system using the `big-bang' approach
471(6)
Mini case study: change management and groupware
477(1)
Maintenance
478(2)
Mini case study: project closure summary for a software house
480(1)
Summary
481(1)
Exercises
482(1)
References
483(1)
Further reading
484(3)
Part 3 Information systems management
Information systems strategy
487(49)
Introduction
487(1)
Learning objectives
488(1)
Links to other chapters
488(1)
Business and IS strategies
488(2)
Tools for strategy formulation
490(5)
Mini case study: applying the value chain to a manufacturing organisation
495(6)
Determining investment levels for information systems in an organisation
501(5)
Business process reengineering
506(5)
Case study: focus on corporate reengineering-managing the change process
511(4)
Locating the information systems management function
515(4)
Case study: Security Services Limited (SSL)
519(2)
Outsourcing
521(2)
Mini case study: Anglian Water Services Limited and CSC-an outsourcing partnership?
523(2)
Problems of outsourcing
525(2)
Case study: retail outsourcing-better out than in?
527(2)
Mini case study: Lloyds/TSB staff say yes to strike action
529(2)
Summary
531(1)
Exercises
532(1)
References
533(1)
Further reading
534(1)
Web references
535(1)
Protecting information systems against security breaches
536(55)
Introduction
536(1)
Learning objectives
537(1)
Links to other chapters
537(1)
The need for controls
537(5)
Mini case study: chip theft
542(2)
Control strategies
544(3)
Case study: disaster recovery -- be prepared
547(2)
Types of controls
549(3)
Some techniques for controlling information systems
552(1)
Case study: passwords
553(3)
Focus on: the computer virus
556(8)
Case study: computer viruses
564(1)
Summary
565(1)
Exercises
566(2)
References
568(1)
Further reading
568(1)
Web references
568(23)
End-user computing-providing end-user services
591(1)
Introduction
569(1)
Learning objectives
570(1)
Links to other chapters
570(1)
End-user IS services
570(1)
Managing network services
571(2)
Mini case study: using network computers to reduce the total cost of ownership
573(1)
End-user computing
573(3)
The information centre
576(1)
Case study: Pfizer's help desk wins award
577(2)
End-user development
579(2)
Case study: end-user development training at the Open University
581(2)
Mini case study: Delcom uses end-user developers to help internal communication using an intranet
583(3)
Managing EUC as part of IS strategy
586(1)
Case study: sweetening the British Sugar help desk
587(1)
Summary
588(1)
Exercises
588(2)
References
590(1)
Further reading
590(1)
Web references
590(1)
Managing Internet-and intranet-based information systems
591(45)
Introduction
591(1)
Learning objectives
592(1)
Links to other chapters
592(1)
Introduction to the Internet
592(1)
Mini case study: Tesco supermarkets use extranets to communicate with customers and suppliers
593(5)
Finding information on the Internet
598(4)
Mini case study: Methods of finding information
602(2)
Usage patterns of the Internet
604(4)
Business applications of the Internet
608(5)
Mini case study: the Internet Bookshop
613(4)
Mini case study: business-to-business commerce
617(4)
Business use of intranets
621(1)
Mini case study: BT's intranet
622(2)
Developing an Internet strategy
624(1)
Implementing the Internet strategy
625(1)
Case study: Dell Computer Corporation
626(5)
Summary
631(1)
Exercises
632(2)
References
634(1)
Further reading
634(1)
Web references
635(1)
Ethical, legal and moral constraints on information systems
636(34)
Introduction
636(1)
Learning objectives
636(1)
Links to other chapters
637(1)
Professionalism, ethics and morality
637(5)
Case study: Internet self-regulation
642(1)
Social issues
643(4)
Case study: computer fraud
647(1)
Legal issues
648(6)
Case study: personal privacy
654(1)
Focus on: software piracy
655(11)
Summary
666(1)
Exercises
666(2)
References
668(1)
Further reading
668(1)
Web references
669(1)
Information systems in the future
670(23)
Introduction
670(1)
Learning objectives
670(1)
Links to other chapters
671(1)
Future ways of doing business
671(1)
Mini case study: Hanamatsu Electronics uses client/server technology to improve customer service
672(4)
Case study: teleworking
676(2)
Trends in managing information systems
678(2)
Important future technologies
680(1)
Mini case study: Cisco aims for 50 per cent of sales to be made via Internet
680(2)
Mini case study: British Midland uses multidimensional analysis of a data warehouse to assess sales performance on different routes
682(2)
Mini case study: Rover and object-oriented technology
684(1)
Managing technological change
685(3)
Case study: data warehouses-problems in store
688(2)
Summary
690(1)
Exercises
691(1)
References
692(1)
Further reading
692(1)
Web references
692(1)
Glossary 693(28)
Index 721

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

Digital License

You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.

More details can be found here.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.