Preface |
|
xi | |
Guided tour |
|
xviii | |
Guided tour of the web site |
|
xx | |
Plan of the book |
|
xxii | |
About the authors |
|
xxiii | |
Acknowledgements |
|
xxv | |
Publisher's acknowledgements |
|
xxvi | |
|
PART 1 INTRODUCTION TO BUSINESS INFORMATION SYSTEMS |
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|
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Basic concepts - understanding information |
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|
5 | (34) |
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Learning outcomes / Management issues |
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5 | (1) |
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5 | (1) |
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6 | (1) |
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6 | (2) |
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8 | (3) |
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11 | (3) |
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Case study 1.1: Bad data eats IT budgets |
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14 | (1) |
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15 | (2) |
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Managerial decision making |
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17 | (6) |
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Case study 1.2: Inadequate IT contributed to 11 September intelligence failure |
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23 | (4) |
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Focus on knowledge management |
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27 | (3) |
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Mini case study: Novartis select Autonomy for knowledge management |
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30 | (9) |
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31 | (1) |
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32 | (2) |
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References / Further reading / Web links |
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34 | (5) |
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Basic concepts -- an introduction to business information systems |
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39 | (38) |
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Learning outcomes / Management issues |
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39 | (1) |
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39 | (1) |
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40 | (1) |
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40 | (5) |
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Different types of systems |
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45 | (1) |
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Business information systems |
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46 | (1) |
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Resources that support BIS |
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47 | (3) |
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Categories of business information system |
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50 | (1) |
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51 | (4) |
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Enterprise resource planning (ERP) systems |
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55 | (1) |
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Mini case study: Yorkshire Water revises business processes |
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56 | (1) |
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BIS and strategic advantage |
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57 | (2) |
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Case study 2.1: Online ticket to ride |
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59 | (6) |
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Mini case study: Capital One develops information leadership |
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65 | (1) |
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Case study 2.2: X marks the spot |
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66 | (11) |
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69 | (1) |
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70 | (3) |
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References / Further reading / Web links |
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73 | (4) |
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77 | (56) |
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Learning outcomes / Management issues |
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|
77 | (1) |
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77 | (1) |
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|
78 | (1) |
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Components of a computer system |
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|
78 | (2) |
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Major categories of computers |
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80 | (3) |
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83 | (3) |
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Mini case study: Panalpina use network computers to reduce costs |
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86 | (1) |
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87 | (2) |
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Mini case study: Optical mark recognition |
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89 | (3) |
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Case study 3.1: Lift maker buys, 11,000 Microsoft handhelds for worldwide roll-out |
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92 | (1) |
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93 | (1) |
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94 | (4) |
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98 | (1) |
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99 | (4) |
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Case study 3.2: Quick ways to reduce print costs |
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103 | (1) |
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104 | (8) |
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Selecting storage devices |
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112 | (2) |
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114 | (2) |
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Other components of a personal computer |
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116 | (4) |
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Focus on managing technological change |
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120 | (2) |
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Hardware for networks and communications |
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122 | (1) |
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Focus on selecting hardware suppliers |
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123 | (10) |
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125 | (1) |
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126 | (2) |
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References / Further reading / Web links |
|
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128 | (5) |
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133 | (54) |
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Learning outcomes / Management issues |
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133 | (1) |
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133 | (1) |
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134 | (1) |
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134 | (5) |
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Document production software |
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139 | (1) |
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Case study 4.1: The end of paper? |
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140 | (5) |
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145 | (2) |
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Spreadsheets - office software for processing numerical information |
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147 | (5) |
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Databases - software for storage and retrieval of information |
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152 | (8) |
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Management applications of productivity software |
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160 | (2) |
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162 | (1) |
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Case study 4.2: French ministry switches from Microsoft to Linux to reduce costs |
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163 | (1) |
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Software for using the Internet |
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164 | (9) |
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Focus on finding information using the Internet |
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173 | (4) |
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Mini case study: Google increases relevance of search by using PageRank technique |
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177 | (10) |
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182 | (1) |
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183 | (2) |
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References / Further reading / Web links |
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185 | (2) |
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Networks, telecommunications and the Internet |
|
|
187 | (70) |
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Learning outcomes / Management issues |
|
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187 | (1) |
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187 | (1) |
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188 | (1) |
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Introduction to computer networks |
|
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188 | (3) |
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Mini case study: PepsiCo UK saves time and money through video conferencing |
|
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191 | (2) |
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193 | (16) |
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Case study 5.1: Where high-speed acess is going mainstream |
|
|
209 | (1) |
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The evolution of networking technology |
|
|
210 | (2) |
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212 | (9) |
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Mini case study: The Mecalux extranet |
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|
221 | (4) |
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Focus on how the Internet works - Internet standards |
|
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225 | (6) |
|
Focus on new access devices |
|
|
231 | (3) |
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Mini case study: Guinness uses SMS to reach a young audience |
|
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234 | (3) |
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Mini case study: Sharwood's tests interactive TV as marketing channel |
|
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237 | (1) |
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238 | (1) |
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Mini case study: The virtual organisation |
|
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239 | (1) |
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|
240 | (2) |
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Mini case study: Flymo and EDI |
|
|
242 | (2) |
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244 | (5) |
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Specifying and building networks |
|
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249 | (8) |
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|
250 | (1) |
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|
251 | (2) |
|
References / Further reading / Web links |
|
|
253 | (4) |
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Business applications of information systems |
|
|
257 | (52) |
|
Learning outcomes / Management issues |
|
|
257 | (1) |
|
|
257 | (1) |
|
|
258 | (1) |
|
Operational information systems |
|
|
258 | (3) |
|
Mini case study: Retail applications of TPS by Sainsbury's |
|
|
261 | (1) |
|
Focus on office automation systems (OAS) |
|
|
262 | (5) |
|
Mini case study: Boeing uses EDMS for managing technical information |
|
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267 | (3) |
|
|
270 | (5) |
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Management information systems |
|
|
275 | (2) |
|
Mini case study: Analysis techniques available for a salesforce management problem |
|
|
277 | (2) |
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Mini case study: Pareto Partners use expert systems to manage over £130 million in global financial markets |
|
|
279 | (9) |
|
Focus on Business Activity Monitoring (BAM) |
|
|
288 | (1) |
|
Functional and departmental applications |
|
|
289 | (2) |
|
Case study 6.1: Cambridge Consultants reduce costs through e-procurement |
|
|
291 | (18) |
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|
302 | (1) |
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|
302 | (1) |
|
References / Further reading / Web links |
|
|
303 | (6) |
|
PART 2 BUSINESS INFORMATION SYSTEMS DEVELOPMENT |
|
|
|
An introduction to acquiring and developing BIS |
|
|
309 | (40) |
|
Learning outcomes / Management issues |
|
|
309 | (1) |
|
|
309 | (1) |
|
|
310 | (1) |
|
How and why are information systems acquired? |
|
|
310 | (6) |
|
Case study 7.1: Direct Line reviews systems acquisition approaches |
|
|
316 | (2) |
|
Bespoke development of the traditional waterfall model |
|
|
318 | (7) |
|
Focus on the waterfall model and SSADM |
|
|
325 | (4) |
|
Purchase of an off-the-shelf package |
|
|
329 | (4) |
|
Case study 7.2: Lascelles Fine Foods |
|
|
333 | (3) |
|
Rapid applications development (RAD) |
|
|
336 | (1) |
|
Case study 7.3: Lloyds Bank Insurance Services applies RAD |
|
|
337 | (12) |
|
|
344 | (1) |
|
|
344 | (2) |
|
References / Further reading / Web links |
|
|
346 | (3) |
|
Initiating systems development |
|
|
349 | (34) |
|
Learning outcomes / Management issues |
|
|
349 | (1) |
|
|
349 | (1) |
|
|
350 | (2) |
|
Reasons for project initiation |
|
|
352 | (2) |
|
Different aspects of the feasibility study |
|
|
354 | (11) |
|
|
365 | (2) |
|
Acquisition choices and methods |
|
|
367 | (1) |
|
Focus on techniques for comparing systems |
|
|
368 | (1) |
|
Mini case study: Feature checklist for comparing three different groupware products |
|
|
368 | (6) |
|
Case study 8.1: The Passport Office project - what should have been done differently? |
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|
374 | (9) |
|
|
377 | (1) |
|
|
377 | (2) |
|
References / Further reading / Web links |
|
|
379 | (4) |
|
|
383 | (38) |
|
Learning outcomes / Management issues |
|
|
383 | (1) |
|
|
383 | (1) |
|
|
384 | (1) |
|
The project management process |
|
|
385 | (1) |
|
Case study 9.1: Project management issues for an e-business portal |
|
|
386 | (2) |
|
Case study 9.2: Why projects fail |
|
|
388 | (3) |
|
Steps in project management |
|
|
391 | (9) |
|
Focus on a project management methodology: Prince |
|
|
400 | (8) |
|
A project management tool: network analysis |
|
|
408 | (13) |
|
|
415 | (1) |
|
|
416 | (1) |
|
References / Further reading / Web links |
|
|
417 | (4) |
|
|
421 | (46) |
|
Learning outcomes / Management issues |
|
|
421 | (1) |
|
|
421 | (1) |
|
|
422 | (1) |
|
Identifying the requirements |
|
|
422 | (8) |
|
|
430 | (4) |
|
Case study 10.1: IFD drawing - a student records system |
|
|
434 | (18) |
|
Focus on soft systems methodology |
|
|
452 | (5) |
|
Systems analysis - an evaluation |
|
|
457 | (1) |
|
Software tools for systems analysis |
|
|
458 | (1) |
|
Case study 10.2: ABC case study |
|
|
458 | (9) |
|
|
460 | (1) |
|
|
461 | (2) |
|
References / Further reading / Web links |
|
|
463 | (4) |
|
|
467 | (70) |
|
Learning outcomes / Management issues |
|
|
467 | (1) |
|
|
467 | (1) |
|
|
468 | (1) |
|
|
469 | (1) |
|
Case study 11.1: Design headaches for banks |
|
|
469 | (2) |
|
Constraints on system design |
|
|
471 | (1) |
|
The relationship between analysis and design |
|
|
472 | (1) |
|
|
473 | (2) |
|
Mini case study: SAP uses object-oriented structure for its R/3 ERP product |
|
|
475 | (3) |
|
|
478 | (3) |
|
Mini case study: Use of flow process charts for design of workflow systems |
|
|
481 | (6) |
|
Detailed design (module design) |
|
|
487 | (1) |
|
Focus on relational database design and normalisation |
|
|
488 | (17) |
|
Design of input and output |
|
|
505 | (2) |
|
|
507 | (1) |
|
Focus on user-centred design for e-business applications |
|
|
508 | (13) |
|
|
521 | (2) |
|
|
523 | (1) |
|
Designing interfaces between systems |
|
|
523 | (4) |
|
Defining the structure of program modules |
|
|
527 | (1) |
|
|
527 | (1) |
|
Design tools: CASE (computer-aided software engineering) tools |
|
|
528 | (1) |
|
Error handling and exceptions |
|
|
528 | (1) |
|
|
529 | (8) |
|
|
529 | (1) |
|
|
530 | (2) |
|
References / Further reading / Web links |
|
|
532 | (5) |
|
System build, implementation and maintenance |
|
|
537 | (40) |
|
Learning outcomes / Management issues |
|
|
537 | (1) |
|
|
537 | (1) |
|
|
538 | (1) |
|
Mini case study: Where system errors cost lives |
|
|
538 | (1) |
|
Key system build activities |
|
|
539 | (4) |
|
Mini case study: Insurance - testing, testing |
|
|
543 | (5) |
|
Mini case study: Code error floors bank network |
|
|
548 | (1) |
|
|
549 | (4) |
|
Case study 12.1: Barclays Bank implements customer system using the `big bang' approach |
|
|
553 | (6) |
|
Case study 12.2: BPM - the latest TLA for BPR |
|
|
559 | (7) |
|
|
566 | (2) |
|
Mini case study: Project closure summary for a software house |
|
|
568 | (9) |
|
|
569 | (1) |
|
|
570 | (1) |
|
References / Further reading / Web links |
|
|
571 | (6) |
|
PART 3 BUSINESS INFORMATION SYSTEMS MANAGEMENT |
|
|
|
|
577 | (60) |
|
Learning outcomes / Management issues |
|
|
577 | (1) |
|
|
577 | (1) |
|
|
578 | (1) |
|
|
578 | (1) |
|
Information systems investment appraisal |
|
|
579 | (1) |
|
|
580 | (2) |
|
Introduction to BIS strategy |
|
|
582 | (5) |
|
|
587 | (1) |
|
Tools for strategic analysis and definition |
|
|
588 | (9) |
|
Mini case study: Applying the value chain to a manufacturing organisation |
|
|
597 | (3) |
|
IS and business strategy integration |
|
|
600 | (3) |
|
Determining investment levels for information systems in an organisation |
|
|
603 | (4) |
|
Locating the information systems management function |
|
|
607 | (4) |
|
|
611 | (3) |
|
Case study 13.1: Outsourcing is no licence to save money, DVLA learns |
|
|
614 | (5) |
|
Mini case study: Lloyds/TSB staff say `yes' to strike action |
|
|
619 | (1) |
|
Pulling IT together: IT governance and CobiT |
|
|
620 | (6) |
|
Case study 13.2: The NHS national programme for IT |
|
|
626 | (1) |
|
|
627 | (10) |
|
|
628 | (1) |
|
|
629 | (2) |
|
References / Further reading / Web links |
|
|
631 | (6) |
|
|
637 | (50) |
|
Learning outcomes / Management issues |
|
|
637 | (1) |
|
|
637 | (1) |
|
|
638 | (1) |
|
|
638 | (3) |
|
|
641 | (11) |
|
|
652 | (5) |
|
|
657 | (2) |
|
Case study 14.1: E-business in football |
|
|
659 | (12) |
|
|
671 | (2) |
|
Managing e-business infrastructure |
|
|
673 | (14) |
|
|
679 | (1) |
|
|
680 | (1) |
|
References / Further reading / Web links |
|
|
681 | (6) |
|
Managing information security |
|
|
687 | (36) |
|
Learning outcomes / Management issues |
|
|
687 | (1) |
|
|
687 | (1) |
|
|
688 | (1) |
|
|
688 | (6) |
|
Case study 15.1: Hacking and organised crime |
|
|
694 | (3) |
|
|
697 | (2) |
|
|
699 | (1) |
|
Some techniques for controlling information systems |
|
|
700 | (4) |
|
|
704 | (5) |
|
Case study 15.2: Who writes a computer virus? |
|
|
709 | (1) |
|
Threats related to Internet services |
|
|
710 | (13) |
|
|
715 | (1) |
|
|
716 | (2) |
|
References / Further reading / Web links |
|
|
718 | (5) |
|
End-user computing - providing end-user services |
|
|
723 | (28) |
|
Learning outcomes / Management issues |
|
|
723 | (1) |
|
|
723 | (1) |
|
|
724 | (1) |
|
|
724 | (1) |
|
Managing network services |
|
|
725 | (5) |
|
|
730 | (2) |
|
|
732 | (1) |
|
Mini case study: Press Delete for IT time wasters |
|
|
733 | (2) |
|
Mini case study: A snapshot of the role of the IT help desk in the modern organisation |
|
|
735 | (1) |
|
Case study 16.1: The 21st century help desk |
|
|
736 | (3) |
|
|
739 | (5) |
|
Managing EUC as part of IS strategy |
|
|
744 | (7) |
|
|
745 | (1) |
|
|
746 | (2) |
|
References / Further reading / Web links |
|
|
748 | (3) |
|
Ethical, legal and moral constraints on information systems |
|
|
751 | (37) |
|
Learning outcomes / Management issues |
|
|
751 | (1) |
|
|
751 | (1) |
|
|
752 | (1) |
|
Professionalism, ethics and morality |
|
|
752 | (1) |
|
|
753 | (4) |
|
|
757 | (6) |
|
|
763 | (4) |
|
Case study 17.1: Can spam really be wiped out in two years? |
|
|
767 | (7) |
|
|
774 | (2) |
|
Case study 17.2: Anti-piracy vigilantes stalk file sharers |
|
|
776 | (12) |
|
|
782 | (1) |
|
|
783 | (2) |
|
References / Further reading / Web links |
|
|
785 | (3) |
Glossary |
|
788 | (28) |
Index |
|
816 | |