B2B How to Build a Profitable E-commerce Strategy

by
Format: Paperback
Pub. Date: 2002-06-06
Publisher(s): Basic Books
List Price: $19.99

Buy New

Usually Ships in 8 - 10 Business Days.
$19.97

Rent Book

Select for Price
There was a problem. Please try again later.

Used Book

We're Sorry
Sold Out

eBook

We're Sorry
Not Available

How Marketplace Works:

  • This item is offered by an independent seller and not shipped from our warehouse
  • Item details like edition and cover design may differ from our description; see seller's comments before ordering.
  • Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
  • Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
  • Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.

Summary

B2B presents the first definitive blueprint for creating a profitable business-to-business e-commerce strategy. Showcasing successful initiatives designed by industry leaders such as Cisco Systems and Dell Computer, as well as lesser-known trailblazers such as VerticalNet and eCredit.com, Michael Cunningham clearly identifies the key issues in assessing opportunities, building technological and organizational capabilities, and designing a successful business-to-business strategy using the full power of the Internet.

Author Biography

Michael J. Cunningham is founder and CEO of the Massachusetts-based Harvard Computing Group, an international business-and-technology consulting firm geared to creating innovative strategies and to developing powerful Web-enabled solutions. He speaks and consults to clients and industry groups internationally and regularly writes articles on Web business and e-commerce for publications such as E-Business Advisor. He lives in Harvard, Massachusetts.

Table of Contents

Preface xi
Acknowledgment xv
Fundamentals of B2B E-Commerce
1(24)
Big and Bigger
3(3)
The Internet Is the Foundation for B2B
6(7)
Digital Markets
13(9)
Trends
22(3)
A New Focus
25(14)
How Business-to-Business Differs from Business-to-Consumer E-Commerce
25(1)
The Evolution of Internet Markets
25(3)
Relationships
28(1)
Branding
29(3)
Industry and the Supply Chain
32(1)
Marketing Issues
33(2)
Technology
35(1)
Leveraging Business-to-Consumer Initiatives
36(3)
Innovation in Action: B2B Best Practices
39(14)
Does One Size Fit Many?
39(1)
Bricks and Mortar to Clicks and Mortar
39(1)
Covisint
40(2)
Companies in Transformation
42(3)
Crossovers from the B2C World
45(2)
Business Exchanges and Intermediaries
47(2)
Best Practices
49(4)
Building Alliances
53(24)
Partners and Partnerships for a B2B World
54(1)
Partners---Who Needs Them?
54(3)
B2B Business Traits
57(2)
MyPartnerNetwork.com
59(4)
Tactical Factors for Partnerships
63(14)
Selecting B2B Applications, Services, and Software
77(20)
The Application Framework
78(6)
B2B Destinations
84(4)
Application Builders and Providers
88(9)
Essential E-Commerce Technologies
97(34)
Web Fundamentals
97(4)
Security
101(3)
Transactions
104(9)
Authoring Tools and Content Management
113(5)
Knowledge Management
118(4)
Customer Relationship Systems
122(1)
Ad Management
123(1)
Portal Development Software
124(4)
Summary
128(3)
Designing a B2B Business
131(22)
Getting Started
131(1)
Designing or Redesigning Your Own Company
132(4)
Outcomes
136(1)
Sales
136(6)
Marketing
142(6)
Service and Support
148(1)
Content
149(1)
Integrating Technology
150(3)
The River Wild: Changing an Organization in Real Time
153
Risk and the Corporate Culture
154(1)
The Magic Bullet
154(1)
Change Practices
155(1)
Work Flow
156(5)
Culture and How It Affects Strategy
161(2)
Building In Best Practices
163(2)
Last Words on B2B Strategy
165(173)
Relationships
165(3)
Organizational Change
168(1)
Technology
169(1)
An Integrated Strategy
170(2)
B2B
172(1)
Glossary 173(18)
Recommended Reading 191(2)
About the Author 193(2)
Index 195

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

Digital License

You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.

More details can be found here.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.