Auckland Unplugged Coping with Critical Infrastructure Failure,9780739104866

Auckland Unplugged Coping with Critical Infrastructure Failure

by ; ;
ISBN13: 9780739104866
ISBN10: 0739104861
Format: Hardcover
Pub. Date: 2003-03-17
Publisher(s): Lexington Books
List Price: $114.00

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Summary

Virtually all of the socio-technical systems that maintain public order, quality of life, and commerce depend on a reliable electric supply, and critical infrastructure failures such as blackouts have profound implications for citizens and for those who

Author Biography

Eric Stern is Assistant Professor of Government at the Swedish National Defence College.

Table of Contents

Preface ix
List of Abbreviations xi
1 Introduction 1(20)
1.1 The Auckland Blackout
1(2)
1.2 Studying Infrastructural Failures: A Crisis Management Approach
3(3)
1.3 Urban Crisis Management
6(4)
1.3.1 Urban Planning
6(1)
1.3.2 City Management
6(1)
1.3.3 Urban Cultural Geography and Sociology
6(1)
1.3.4 Crisis Management in Urban Areas
7(3)
1.4 Contextual Process Analysis
10(4)
1.5 Thematic Analysis
14(5)
1.6 Outline of the Study
19(2)
2 Public Sector Reform, Electricity Policy, and Crisis Preparedness in New Zealand 21(30)
2.1 A Country in Transition
21(1)
2.2 Public Sector Reform
22(2)
2.3 Electricity Reform
24(6)
2.4 Local Government Reform
30(3)
2.5 Civil Defense and Disaster Planning
33(8)
2.6 The Auckland Region and its Infrastructure Policy: Key Actors
41(10)
2.6.1 Electricity Provision in Auckland: the Creation of Mercury Energy
43(3)
2.6.2 The Lifelines Project
46(5)
3 The Power Outage Crisis: Key Events and Critical Decisions 51(56)
3.1 The Crisis in Brief
51(4)
3.2 Critical Decisions and Opportunities
55(52)
3.2.1 The First Cable Fails
55(1)
3.2.2 The Second Cable Fails
56(4)
3.2.3 The Third Cable Fails
60(2)
3.2.4 The Unthinkable Happens
62(2)
3.2.5 Acute Operational Changes
64(8)
3.2.6 Developing a Crisis Response Strategy
72(4)
3.2.7 To Declare or Not to Declare
76(5)
3.2.8 Media Pressure
81(3)
3.2.9 Shortage of Reserve Power and Expertise
84(4)
3.2.10 Who Gets Power?
88(4)
3.2.11 We Can't Work under These Conditions!
92(2)
3.2.12 Inquiring Minds Want to Know
94(2)
3.2.13 The Cable Tests Keep Failing
96(2)
3.2.14 The Lights Are on But Nobody's Home
98(9)
4 Urban Crisis Management in Auckland: Thematic Analysis 107(52)
4.1 Crisis Development
107(3)
4.2 Problem Framing
110(3)
4.3 Leadership and Group Dynamics
113(4)
4.4 Organizational Cooperation and Conflict
117(3)
4.5 Crisis Communication and Mass Media
120(6)
4.6 Intelligence Gathering and Information Processing
126(2)
4.7 Stress Management
128(4)
4.8 Symbolic Politics versus Technical-Managerial Logic
132(2)
4.9 Experts and Decision Makers
134(4)
4.10 Crisis Management in an Urban Setting
138(5)
4.11 Sequencing and Synchronicity
143(2)
4.12 Learning
145(14)
5 Lessons for Crisis Managers 159(14)
5.1 Expect the Unexpected
159(1)
5.2 Face the Worst Case Scenario
160(1)
5.3 Take Care of Yourself and Your People
161(1)
5.4 Governments Can Be Victims; Victims Can Be Crisis Copers
161(2)
5.5 Take "Political" Responsibility Sensibly
163(1)
5.6 Don't Lose Sight of the Long-Term Picture
164(1)
5.7 Balance Symbolic and Operational Concerns
164(2)
5.8 Beware of Credibility Traps
166(1)
5.9 Make Sure Your Message is Getting Out
167(1)
5.10 Try to Work with the Media
168(2)
5.11 A Word of Caution
170(3)
Appendix: Chronology of Events 173(6)
Bibliography 179(22)
Index 201

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