Preface |
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ix | |
Acknowledgements |
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xi | |
About the Authors |
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xii | |
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1 | (24) |
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1 | (7) |
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Definition and Objectives of Plans |
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1 | (3) |
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Frequent Mistakes in the Planning Process |
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4 | (3) |
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What Makes a Good Planning System: Some Empirical Results |
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7 | (1) |
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7 | (1) |
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8 | (3) |
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8 | (1) |
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Steps in the Planning Process |
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9 | (2) |
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Components of the Marketing Plan |
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11 | (5) |
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11 | (1) |
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11 | (1) |
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Marketing Objectives/Strategy |
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12 | (1) |
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Supporting Marketing Programs |
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13 | (1) |
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13 | (1) |
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13 | (3) |
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16 | (5) |
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16 | (2) |
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Personal Digital Assistants (ca. 1999) |
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18 | (3) |
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21 | (1) |
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22 | (1) |
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Appendix Marketing Plan Outline |
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23 | (2) |
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Defining the Competitive Set |
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25 | (26) |
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25 | (3) |
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Levels of Market Competition |
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28 | (10) |
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28 | (5) |
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Overlapping Market Segments |
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33 | (1) |
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The Impact of Metamediaries |
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33 | (1) |
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Product Strategy Implications |
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33 | (3) |
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36 | (2) |
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Methods for Determining Competitors |
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38 | (7) |
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38 | (1) |
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39 | (5) |
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44 | (1) |
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45 | (2) |
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47 | (2) |
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49 | (1) |
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49 | (2) |
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51 | (25) |
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51 | (1) |
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52 | (4) |
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52 | (1) |
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53 | (1) |
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53 | (2) |
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55 | (1) |
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55 | (1) |
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55 | (1) |
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56 | (6) |
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56 | (2) |
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Bargaining Power of Buyers |
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58 | (1) |
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Bargaining Power of Suppliers |
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59 | (1) |
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60 | (1) |
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Pressure from Substitutes |
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61 | (1) |
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61 | (1) |
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62 | (8) |
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62 | (2) |
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64 | (1) |
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65 | (1) |
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65 | (1) |
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66 | (4) |
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70 | (4) |
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70 | (3) |
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Personal Digital Assistants |
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73 | (1) |
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74 | (1) |
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75 | (1) |
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76 | (44) |
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76 | (6) |
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82 | (10) |
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Secondary Sources of Information |
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82 | (6) |
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Primary Sources of Information |
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88 | (1) |
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89 | (2) |
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Some Sources with Ethical Considerations |
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91 | (1) |
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Analyzing Product Features |
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92 | (1) |
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Assessing Competitors' Current Objectives |
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93 | (2) |
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Determination of Competitor Objectives |
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93 | (2) |
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Assessing Competitors' Current Strategies |
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95 | (1) |
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95 | (7) |
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96 | (1) |
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97 | (1) |
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How to Assess Competitors' Strategies |
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98 | (2) |
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100 | (2) |
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Differential Advantage Analysis |
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102 | (4) |
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Ability to Conceive and Design |
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102 | (2) |
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104 | (1) |
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104 | (1) |
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104 | (1) |
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104 | (1) |
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What to Do with the Information |
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104 | (2) |
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Assessing a Competitor's Will |
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106 | (1) |
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Predicting Future Strategies |
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107 | (3) |
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110 | (8) |
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110 | (4) |
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Personal Digital Assistants |
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114 | (4) |
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118 | (1) |
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118 | (2) |
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120 | (50) |
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120 | (1) |
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What We Need to Know About Customers |
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121 | (20) |
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Who Buys and Uses the Product |
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121 | (6) |
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What Customers Buy and How They Use It |
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127 | (2) |
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129 | (1) |
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130 | (1) |
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130 | (5) |
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Why They Prefer a Product |
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135 | (5) |
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How They Respond to Marketing Programs |
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140 | (1) |
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Will They Buy It (Again)? |
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140 | (1) |
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141 | (17) |
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Desirable Criteria for Segments |
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142 | (1) |
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Methods for Market Segmentation |
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143 | (15) |
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158 | (6) |
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158 | (2) |
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Personal Digital Assistants |
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160 | (2) |
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162 | (2) |
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164 | (1) |
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165 | (2) |
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Appendix 5A Economic Value to the Customer (EVC) |
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167 | (2) |
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Appendix 5B Latent Class Methods |
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169 | (1) |
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Market Potential and Sales Forecasting |
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170 | (42) |
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170 | (1) |
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170 | (1) |
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171 | (4) |
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171 | (1) |
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172 | (1) |
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172 | (2) |
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New or Growing Product Potential |
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174 | (1) |
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Mature Product Potentials |
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175 | (1) |
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Methods of Estimating Market and Sales Potential |
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175 | (3) |
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175 | (3) |
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178 | (1) |
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179 | (1) |
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179 | (23) |
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179 | (2) |
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181 | (1) |
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181 | (4) |
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185 | (3) |
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Sales Extrapolation Methods |
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188 | (3) |
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191 | (1) |
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192 | (1) |
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Using Regression Models for Forecasting |
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192 | (7) |
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Developing Regression Models |
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199 | (1) |
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199 | (1) |
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199 | (2) |
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201 | (1) |
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Forecasting Really New Products |
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201 | (1) |
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202 | (3) |
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Forecasting Energy Bar Sales via Regression |
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202 | (2) |
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204 | (1) |
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205 | (2) |
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206 | (1) |
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206 | (1) |
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Why Not Just Go to the Web? |
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207 | (1) |
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207 | (1) |
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207 | (2) |
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Appendix Time Series Regression with Seasonal Factors |
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209 | (3) |
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Developing Marketing Strategy |
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212 | (37) |
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212 | (2) |
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212 | (2) |
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Elements of a Marketing Strategy |
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214 | (1) |
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214 | (3) |
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Selection of Strategic Alternatives |
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217 | (4) |
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Increasing Sales/Market Share |
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217 | (2) |
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219 | (1) |
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220 | (1) |
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Positioning: Choice of Customer Targets |
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221 | (1) |
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Positioning: Choice of Competitor Targets |
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222 | (1) |
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Positioning: The Core Strategy |
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223 | (5) |
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Cost/Price (Value) Strategy |
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224 | (1) |
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224 | (4) |
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228 | (8) |
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233 | (3) |
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Relation to Customer Strategy |
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236 | (1) |
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Marketing Strategy over the Life Cycle |
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236 | (4) |
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236 | (2) |
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238 | (1) |
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239 | (1) |
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Strategies for the Decline Stage |
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239 | (1) |
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240 | (1) |
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240 | (1) |
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240 | (1) |
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241 | (1) |
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241 | (1) |
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242 | (3) |
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245 | (4) |
Index |
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249 | |